I have been using Back Market for small purchases for company computers, but when I purchase a device for myself it's when the problem began. I purchased a Galaxy Z Flip with the extended warranty coverage. In April 2023, my device began flickering and not charging properly. Per their guidelines, I submitted a ticket to have the seller fix the phone. Part of these guidelines started that you will either have the phone back within 3 days OR the will refund the money. 2 weeks later and numerous emails asking where my phone is and still I don't have my phone. I've had to purchase a basic phone for emergency purposes which is an additional expense. Also, they keep stating back market is there to support it's customers, however, I've filed numerous complaints to retrieve my device since they are unable to fix it and the response I get is a generic "sorry for the delay". Back Market used to have extremely great customer service but had greatly downgraded and is not supporting our backing their customers from fraudulent sellers. I have since opened a claim with the Better Business Bureau and will continue to move forward with any legal action due to violation of their contracts.