I bought an 'unlocked' S22 Ultra which was actually locked. I returned the phone and they did not acknowledge receipt of the phone. Instead they put me in a perpetual loop with the courier that delivered the phone to the seller. They lied to me about the phone being locked because of some GSM issue due to my location but the reality was that the phone was locked by Verizon because the original owner of the phone had not paid for their phone bill. I verified this by providing the IMEI number to Verizon. BackMarket promised to open an investigation but they never did. I had waited for 2 weeks to get an update but that's when I discovered that they didn't do anything and they were not going to. My advice is to save money for a new phone or seek other alternatives because BackMarket cannot be trusted with people's hard earned money. My $454 might not be a lot to some of y'all but for a college kid working 2 jobs to pay for college and support my family it makes a huge difference. Take care folks, be safe!