Initially all seemed fine. Unfortunately the product was never shipped (according to Royal Mail's tracking page, they haven't received the item from the seller). When I contacted the customer service they asked me to fill in a form in which they wanted me to: "duly swear that I have not received the mentioned order" and "I undertake on my honour, under the condition □ of the refund of my order □ of a new shipment of my order to refuse the package if the carrier tried to deliver it anyway" What? This is purely offending and unnecessary in a situation where they clearly messed up. I duly swear I will not use them again. Requested my refund via PayPal.