Awful company, I gave the exact length and width of what I wanted, only to receive the blinds nearly 2" too short from what I ordered. I was informed by blinds2go that they calculate the drop with the headrail!!! Even with the headrail included the blinds were still short. After several emails later and being offered 50% if I reordered my original request. Customer service refused to give me a manager's contact name and I was told that they can resolve my issue with them. By this time I was really annoyed , not only did they send me the incorrect length that I asked for they expected me to pay again for my original order with 50% discount. So I have told them that, the blinds are not fit for purpose, and I will be contacting Trading standards and the ombudsman (which I have done), they eventually agreed to replace the blinds at the length I requested, FREE OF CHARGE, they are not free as I have already paid for them. I am just waiting for them to arrive, if I have the same issue, I will be in contact with them again (hopefully by then, I should have had a reply from Trading standards and the ombudsman). I would not recommend this company at all