Melvin went way above and beyond the extra mile in terms of providing me with attentive and accommodating customer service. In addition to being an excellent mobile expert he is a fantastic teacher since he was thorough, precise and concise in verbally explaining and also writing step-by-step instruction in their website. Melvin was extremely patient with me as I consider myself to be a phone illiterate. Every single question and the slightest detail were deeply explored with me. In conclusion, I only have outstanding adjectives to describe Melvin's phenomenal customer service: absolutely attentive, accommodating,patient,thorough, precise, meticulous, and knowledgeable - an exemplary professional not only as a mobile expert, but also as an expert at customer service.