Alex...my mom received her device. How can I ever EVER thank you for going the extra 20 miles and educating me on the device....for your warm and impeccable customer skills...for your willingness to share your knowledge and allowing me to become more tech savvy. I came into your store to find out the cost of replacing my frayed phone. I left your website with a device for my mom, an additional line after contacting my service provider and a better outlook on life. Again, you were wonderful. Absolutely wonderful. Why can't all cellular reps be just like you? Anyway....bye-bye for now....i will see you again when it's time for my upgrade.