DON’T USE!!! Exoticca, in two different reply’s online, that anyone can view, said they will get in touch with me. I received not one call. I’ve used Exotica twice. Italy was my worse experience ever. You had to pay to go to every hotel by taxi yourself and find every place on your own. No transfers to hotels or airports. Guides don’t show up. Exoticca was called by everyone waiting for the guide at the Colleseum to show up. My phone bill was so high from calling. They told us he was there. They told us to look at two different place to find them. We had around 15 people that we didn’t know, calling and looking everywhere that we did. Exoticca told me he did not show up. We paid again so we can see the Coliseum, because we wouldn’t be back. They would not refund that excursion either. Just went to Switzerland. My husband had a detached retina. We did not have travel insurance. We booked an excursion with Exoticca to take on the seventh day for almost $400. My guide told me that Exotica canceled my flight for my husband and my excursion. Exotica called me a liar saying that he can’t possibly know that. They got the money back, and will give me zero in return. This is an awful, awful company. Please go with Gate one or smarttours. I travel the world. I’ve used many companies that I book myself, through their company. I’ve never had such irresponsible business owners as this one. They lost me who booked four trips with them. I’m warning you. They also make u take your luggage into the hotel and into your room yourself and when you’re leaving do the same thing bring your luggage to the lobby and then outside yourself. We went to seven different hotels and had to do this each day. Everyone said that their backs were hurting badly by the end of the trip. I don’t want to say “I told you so”. I’m not a disgruntled client, I just want my money back for an excursion that wasn’t used, and I was told it was canceled and call or text Exoticca to get my money back. EXOTICCA said it never canceled my husbands flight or his excursion. The airplane trip from Lisbon to Newark had someone sitting next to me. This proved they did cancel my husband’s flight and lied to me. They are good at lying.