Returned part of my order at my own cost but was refunded substantially less than the cost of the goods purchased. I queried this with the seller who made another partial refund citing a "clerical error" that was still less than the cost of goods returned. Queried again and was told this was to cover shipping costs despite my original order qualifying for free delivery. I asked to be directed to the relevant part of their terms and conditions since I have never encountered retroactive shipping charges like this despite doing most of my shopping online. Looking at reviews left by others this is clearly a recurring issue. I suggest you disregard the seller's reply stating that they do not engage in this cynical and dishonest practice. I suggest you shop elsewhere. Failing that, be prepared to double check your receipts for "clerical errors" and other discrepancies.