I ordered a bespoke loft hatch on Sunday 25th Feb, it was delivered on Tuesday 5th March so it was a quick turn around for made to measure. The product is excellent quality and was very easy to fit. It looks really smart on the ceiling and has made a big difference to the look of our landing area. I am really glad that we opted for the aluminium insulation cover as it finishes the hatch off lovely. I had a question so I emailed the company on 8th Match during installation and received a response within a few minutes. Excellent service, would use again and will definitely recommend. All ready for the plasterer and decorator! Thanks guys