This is one hell of a horror story with Marshmallow insurance We had an accident at the beginning of June, don't get me started on the 6 hours wait for the truck to pick our vehicle up, or the fact that I couldn't find the insurance as they're stupid enough not to have any words related to car insurance or your number plates sent to your emails for you to find them at the time of accident. These are minor issues. The horror started when we wanted our courtesy car. They said they can only give it to us when inspected by repair garage. They initially said the car is most likely written off. It took them 6 weeks to deliver it to repair/inspection garage, where they said it's been deemed repairable, and the garage said they've been instructured not to give us one, it took another 10 days to give us a courtesy car to sort out the confusion on Marshamllow's part. Then while using the car on a short trip, the repair company called to say they've been told the car is written off and needs to be returned within 48 hours otherwise else... HORRIBLE So we returned early and handed over the car. Now we need to contact them so they let our lease company about it to sort it out for us to stop paying insurance and lease fee of the car. 1 week has passed and they don't respond to anything This is CRIMINAL. AVOID at any COST. Update: More than 4 months of paying the insurance instalments and car finance and still not settled, they keep going back and forth, taking long to answer, asking for a V5 which finance company refuses to provide and so many other issues.