The service for the last 18 months or so has been dreadful. Don’t show up when the say they are or another delivery will come a few days apart. When calling service centre the operators don’t appear to know what is going on , they just say will pass it on but you never hear from them. I have asked several times to talk to a manager and always told they are not available. Last week I asked for the manager to call me back and as you can guess I’m still waiting. I have know cancelled my account with Neverfail, and was informed that today would be the day that they would collect the cooler and empty bottles , but as usual they don’t show up. I’m also told that I can’t get my refund of money I have paid in advance till they get the cooler back. I would NOT recommend this company to anyone. Wish there was an option not to give any stars