Neverfail do not even deserve one star. This company lacks any real connection and concern for customers. I've been a customer for only 11 months but I had also started an account with my company a few years back. I initially found the service flexible and responsive but now, they are extraordinarily wicked. I've been charged annual fees twice, had deliveries delayed, was promised I'd be sent a form to have the overpayment processed (never arrived). What a disgraceful company. Now I'm trying to cancel but their website doesn't have that feature - happy to start new customers and take additional orders, but you can't cancel online. The sooner I have them out of my life the better!