Unfortunately there is NO customer service. I have been receiving the services of Neverfail for over 25 years. My delivery did not happen last month, I called a week after the due date on hold for nearly an hour and was told That was a problem with the system and hence I did not get any delivery. Delivery was arranged a few days later. This month I once again did not get water delivery on due dat. I called again, over an hour on hold. Then I explained my situation and was told there was problem with the system and an urgent delivery would be arranged. I rand today to see when delivery would be and over an hour on hold so I gave up. I logged into their website and see that my next delivery would be in November. I tried to get on live chat but it does not exist although it says that there is. Absolutely useless customer service.