Paid for a water cooling system. Received the first unit - didn't work. Waited a week for the next unit. Didn't work either. Called to say I want to cancel the service and get a refund for the payment for the cooling unit. Was told it will take a week to collect the old unit. Then once it's returned we'll send you a refund form. Asked to speak with a manager /supervisor about the service and was told on 2 seperate occasions ' our managers don't get on the phones, I think if you email .....that should come through' Asked to make a complaint about the service (or lack thereof) and was told to email forms@neverfail.com.au. waste of time. Never heard back. Worst service I have ever received.