Of all of the feedbacks I have left, this is a pleasure. Ray is an icon to his profession. He always was there, kept information current & was courteous, patient & helpful beyond his duty. The excavator is beyond my expectations. Trying to purchase one locally was a nightmare, we lost our home to the Caldor wildfire and this experience eased our trauma. I was a Health & Safety Officer & was on a team to investigate corruption within my County...& I wouldn't type this, if there wasn't any merit. IHI 35UJ Excavator Diesel Steel Tracks w/ Hydraulic Thumb (#403351863412)