Scammers and liars On October 26, 2024, we signed up for services with Christina at Penguin Author House. She promised to complete the project within three weeks, including 30 special edition copies (mentioned in the contract and invoice). However, we are now in the third month, and the project remains incomplete. The edited manuscript we received was of shockingly poor quality. Some pages were edited, while entire chapters were left untouched. Moreover, the manuscript they returned contained additional mistakes that were not in the original, making it unusable. Attempts to address these concerns have been frustrating. Christina, now the project manager, does not respond to phone calls or emails. Furthermore, clients do not have access to higher-level staff to escalate their concerns. For instance, Oliver, the Head of the Department, signed us up through Christina but he is unreachable. The earlier project manager, Kyle, was particularly unprofessional and uncooperative, especially making untoward remarks toward ethnic customers. Brian is another employee who assured us that the project would be well taken care of and that he would personally oversee it, ensuring attention to detail. He promised to reach out to us the next business day to set up another call and restart the project. We never heard back from him and he pawned us off to another associate. The worst part was that the company kept admitting their mistakes and were quick to condemn the behavior of their colleagues, but instead of improving the situation, they kept repeating the same mistakes. It became clear that their management is completely ineffective and that they don’t have the resources to fulfill their promises. They even backed out of the items mentioned in their contract. To make matters worse, after taking our money upfront, they completely ghosted us, leaving us in the dark and with zero progress on the project, wasting our 9 weeks. They are unprofessional, unethical, and incapable of delivering anything close to what they claim. They also have been using the name of another legitimate author service as a way to deceive potential clients, which is nothing short of a scam. As a result, we have canceled the project and formally requested a refund. To date, we have not received any response regarding the refund. This entire experience has been a complete waste of nine weeks, causing significant losses and frustration. We strongly advise others to be cautious before engaging with this company. We regret our decision to work with Penguin Author House and hope others learn from our experience.