On 7 January 204, I bought two tickets from Platinumlist for my wife and I to attend the Hamilton play at the Etihad Arena in Abu Dhabi. I intended to reserve the tickets on her birthday on 18 Jan, however, somehow, I accidently reserved them for 17 Jan. I didn’t realize this until I received the email from Platinumlist confirming the purchase. So, I immediately called Platinumlist and asked if I can change the tickets to 18 Jan. The Platinumlist representative said it was my fault for the mistake (and I agreed), but she would send my request up to management and someone would call me within 24 hours. No one called me, so I called Platinumlist back on 13 January and asked again if I can change the ticket. The rep told me it was my mistake (and I agreed again) and I had to call Etihad Arena to change the tickets. So, I called Etihad Arena, who told me if I bought the tickets directly through Etihad Arena, they could easily change my tickets. But since I purchased them through Platinumlist, I needed to have Platinumlist change the tickets. So, I called Platinumlist for the 3rd time and after explaining the situation and requesting help, we got disconnected (or she hung up on me). I called back and got a rep who kindly reminded me it was my fault for accidently reserving the tickets for the wrong date, but someone would call me back within 24 hours. A Platinumlist rep did call me back that day, and said they are still reviewing my request, and someone would call me back within 24 hours. Two days later, a rep called me back and said they are still revieing my request and someone would call me back soon. No one called me back to fix the problem. So, we went to the play on 17 Jan. Yes, it was my fault for reserving the tickets for the wrong day, and my mistake for ordering the tickets from Platinumlist.