WARNING DO NOT USE CHINESE COMPANY NOT UK - Money was taken last year 4th December, NO ITEM and NO REFUND still (as of the 19th Jan 21) Despite many emails, forms and the suggested WhatsApp support I am no further forward. When DPD tried to deliver on Christmas Eve, the issue was that the delivery driver marked the shipment down as 'refused' which it wasn't as no one was on site at that on time of the morning, and they didn't leave a card to let me know they tried to deliver. Pricelulu is waiting to receive the item back in the warehouse in China before deciding whether to issue a refund. The communication is awful, and the whole process will leave you stressed IF you run into any issues, you will feel simply terrible with the responses you receive from the support email address that heads up the customer services. The company director is someone called Fei SHEN, a Chinese national who has registered a business at companies house called MEAS HOLDINGS LIMITED (12394758), Suite 11a, 7 Bell Yard, London, United Kingdom, WC2A 2JR. But unfortunately, the whole operation is run out of China, which explains the poor comms and the lack of understanding of DPD and UK couriers in general. I feel as if once you purchase and hand over your money you better pray for smooth delivery.