Ordered product on a fri evening. Sent an e mail at the weekend and received a reply first thing Mon morn. Responsive customer service. I found the email to be much more responsive than the provided whatsapp number. Tracking number provided. Bought a Nintendo switch (EVERYWHERE had sold out) for 269.99. 31 pounds cheaper than the next best offer o Amazon, which had a 3 week waiting list anyway. There are some negative reviews that appear to be mostly from impatient people or expecting the same level of customer service as Amazon. Yes it's a Chinese company but they offer real discounted items (many bought abroad as any electronic device arrives with a UK adaptor) that arrive within the 6 day window they state. Overall, I can see no fault in pricelulu. Will definitely keep on using.