DO NOT USE THIS COMPANY I booked our car into Meet and Greet through Skypark Secure costing £40 on the 27/3/22. We could have parked for less as they offered us a variety of options including a 2 minute bus transfer but we thought this would be the best. Arrived at the airport at 3:45 3/4/22 as arranged via booking, made 6 calls as you have to call 20 minutes before you arrive. No answer so left messages. Tried again and the person answered and just said “hello”, I asked where he was as it was now 4:05 and we should have been at check in and got no reply. After repeating myself several times I hung up. Airport security came along and were so helpful as he could see how upset I was and I explained our situation. He showed where to park quickly as time was getting on. He gave us the advice to get checked in then to go online and book our space as it would be £60 per day if I didn’t. After checking in as still in panic mode we went back out to where we was and he made sure I booked the correct car park we were in. I emailed Skypark Secure but as it was Sunday I didn’t get a reply until the Monday. According to them they emailed me at 16:40 the evening before we were due to fly to tell me they had cancelled my booking as the car park was full. I emailed back to say I never received any email and they kept said I did and that I had opened it. If I had I wouldn’t have arrived expecting Meet and Greet and wouldn’t have left myself with the stress of not having parking. They have agreed to refund my original payment but refuse to compensate for any of the cost of last minute parking which was £100. The man at the airport did advise us as it was the time we arrived and not pre booked it would be expensive. If I had chosen this option instead of meet and greet it would have been £50 so they have cost us double. Customer service don’t care and I will be passing onto everyone I know not to use this company. If there was an option for zero starts I would have picked that. Waiting on refund.