SCAMMERS - would not change hotel dates even though hotel were happy to do so after my son was taken to emergency. I called prior to cancellation cut off and requested call back which I did not receive then was told if I cancel I will NOT get refund. The hotel said if they call them the date change can be done but Super refused and just kept getting sorry after sorry even though it was their team that did not do call back. Sitting in a hospital was not exactly the place to have sat on phone waiting 40min for them to answer this is why I accepted the call ba k option.