The insoles were not what I expected. I did not trim them but did not like the trim to fit directions. I do not like the prompts in terms of grammar and spelling on this review form. I was especially unhappy at the percentage of cost I ended up paying in postage to return them to you. I am sure there must have been some mention on your website that the customer was on the hook for postage if the product was unsatisfactory or did not meet my needs, but you are an outlier in terms of this policy. I would never order anything from you again given this policy. There are other vendors where this would not be an issue.