I got the shell as part of the Kickstarter and waited a while for it (typical of Kickstarter campaigns, so whatever). I was excited because I use a waterproof backpack in the pnw every day for work outside. It holds extra gear and food and whatever I need for my sessions, and I also use my work pack for travel so I figured this system would be great for me. When I got it I had already been used to using my old cheaper pack so it sat a while except for quick recreational outings where I wasn't wearing it much. I made sure to use it on a hike that took about 4 hours to really test it out and learn the features (used it without the wardrobe), and by the halfway point of my hike, I had painful pressure points on my collarbones which I tried to releive by stuffing extra socks between the straps and the painful spots (thank god I had them otherwise it would have been a very painful way back to the car and I might've developed severe visible bruising or blisters). The hike had been on Friday and by the following Monday I had forgotten the pain of wearing it and how I had to use my socks to cushion the straps. When I put my pack on during that the first day of work, the pain returned and worsened as I wore it more (the socks weren't cutting it anymore but still were better than nothing). After spending the following day walking around with wool socks hanging from my shoulders, and the pain, bruises and sore spots worsening anyway (to the point of my seatbelt and clothing being painful to wear and having visible bursted blood vessels on my clavicles), I switched back to my old pack which is not painful with the same load, but is unfortunately missing many of the shell's excellent and unique features. I'm pretty bummed about this and have not experienced strap issues with other cheaper packs. I cannot use the pack and all its awesome features because it is painful to do so. It would be my pack of choice because of how easy it is to pack and the access through the back, also the load actually feels very compact and light aside from the pressure points the straps give me, so I reached out to customer service hoping they'd be able to help me out by suggesting some adjustments to the strap system or how the pack is sitting (because I know a lot of those features are adjustable), but instead I got no response within their stated response time of 48 hrs and had to follow up myself only to be told they haven't heard that feedback before without any suggestions on what I might do (very disappointing). At this point I'm looking into buying strap covers to provide some padding to the parts of my body that get injured from the straps, but I'm kind of annoyed to have to spend more money on an already expensive pack just to be able to wear it.