Item never delivered, avoid at all costs I ordered a treadmill via a third-party seller, which unfortunately uses this awful courier. My treadmill was never received, yet it was supposedly delivered. Expect, it wasn't. After the third-party seller investigated this further, after many days the response from Tuffnells' driver was that the treadmill was given to the customer, who buzzed him in. This is clearly a lie. Nobody rang the doorbell nor phoned me. No proof of delivery was provided either. I live in a large block of flats and I checked the CCTV footage from my concierge office of the time when the item was *supposedly* delivered and no van came at that time. I have spoken to the concierge who monitors which couriers come to our building and he did not know anything about it either. The driver is clearly lying and now I am left with no treadmill and loads of headaches from having to solve the issue with the seller. DO NOT use this company, if you can avoid them.