The customer service was incredibly dependable, providing timely and thorough communication and reminders before the fitting. The assembly process took around 3-4 hours, and James, who assisted, demonstrated excellent familiarity with the equipment, ensuring the posts were properly secured to prevent any wobbling. The set itself is remarkably comfortable to handle, particularly due to the suitable bar thickness. As someone engaged in calisthenics for a decade, I've always struggled with bar thickness and height, but this set resolves those issues effortlessly. Despite its simplicity, it accommodates beginners, intermediates, and advanced users, offering versatile training options.