Yodel delivered an order from Argos. The item was faulty so Argos arranged a returns pickup. Due to the way the item had been packaged the original packaging was unusable, Argos understood and said no problem Yodel would pick up. The Yodel driver refused to take the item as it was not packed and even after explaining that Argos had told us it was OK he refused and left. Spoke to Argos second pickup arranged. Same thing happened. On this occasion we had managed to load the majority of the parts of the item into a box. The driver would not take the unboxed parts which were 180cm long. He contacted Yodel who apparently told him to only take the boxed parts. We again insisted he took it all. He refused and even when asked to help try to wrap the remainder he said it was not his job. He left. It has to be said that on each occasion the same driver was sent and on each occasion we became increasingly frustrated and annoyed with Yodels attitude. Argos could not believe what was happening they contacted Yodel and instructed them to complete the pick up. This seamed to fall on deaf ears. Yodel customer services have now made direct contact with us and said that because of the way we spoke to their driver and that we refused to re pack the item they would not pick up or deliver to our address again. We informed Argos who couldn’t believe what they were hearing and they arranged a further pick up. We waited for Yodel to arrive. I received an email saying the driver had attempted a pickup and bo one was in. The time stated was 20 minutes before the email. We were in the house, a workman was outside and none of use saw any sign of Yodel. Again we informed Argos another pick up had been organised. I sit and wait.