This company is a joke! ....and I am not being funny. I have re ently posted a stinging critique about Yodel's massive failings and its appalling service continues. I have never been mislead by so many employees from one company! It really must be part of the training manual for employees to be encouraged to mislead their customers. You could not make it up. At this time we have still not received our parcel that should have been delivered on the 9/11. I have complained personally by email to Yodel's CEO, who has done absolutely nothing to assist matters. We have been told on 2 separate dates that the parcel will be delivered, but here we wait! What a joke!