I always 'mistrust' totally negative reviews as I think somehow the person got burnt and is bitter. But Yodel lol, deserve everything they get. Is 'Tried to deliver at 11.45' a secret code'?, because I was in all day (two days running) waiting for a high value parcel. Both days the message I got was we tried to deliver at 11.45 but no one at home so we left a card for you to rearrange. Simply a lie. No attempted delivery, no card. In the end I changed the address to work address, no delivery again, got home and the item was sitting on my front door mat. Simply now I ask the company I'm buying from who delivers and if the answer is Yodel I cancel the order or I ask if I can collect from the store. This wasn't the first issue I had with Yodel, shame I never learnt the lesson the first time.