got a card on Wednesday (my name and address on it), got a second one on Thursday. Rearranged delivery to a depot. now listen to this. I arrived at the depot, showing my two cards and my ID. Lady comes back after 5 min and gives me a parcel (much bigger than the one I expected). she said "thank you" and was on her way back to the back office. I checked the label on the parcel and it was a completely different name (although my address). My issue with this is this: I expected a parcel. Have almost been given a complete different parcel ( staff member handed it over without questioning why the name on the parcel is different to the one on the card and my ID). I asked where my parcel is. Answer was that they can not see any parcel for me as the one she was about to give me was the one belonging to the cards (we missed you today card). Think about it. The poor person who this parcel actually belongs to will probably never get it as it got lost in translation. My parcel can also not be found. WTF? I could have left with the parcel that was given to me. Who knows who got my parcel now.... I guess I will never find out. Absolute joke this company.
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