I’m afraid my experience is very similar to those already posted. Customer service pay lip service, that is if you can get through to them. They tell you things that do not happen. There must be a huge pile of undelivered parcels somewhere! I am still awaiting my parcel, day three, but hope fading. I shall feed back to my supplier in the hope that they stop using Yodel when they see how many terrible reviews there are. In future when I am ordering goods I shall make sure Yodel is not the carrier and go elsewhere if they are. What a shambles.
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