If I could leave a 0 I would. My husband ordered valentine flowers for me to be delivered via this useless service. My husband tracked the delivery, but the driver couldn't be bothered to find me at work, let a random person sign for ( accepted only the first name). I never saw the flowers as this person took them for their own. If you are going to provide a service make sure the parcel goes to the named person. My husband called them and we are still awaiting a reply as they have to speak to the driver. Several flower deliveries came yesterday all arriving to the correct person apart from me. Terrible service.