I bought an expensive Lego product. Some time after it should have been delivered I realised I hadn't seen it so I checked my order and the tracking via Royal Mail only to find out that it had been undelivered and returned to Zavvi. I had received ZERO notification from Royal Mail or Zavvi themselves who now had my item back. The item is still in stock on their website so I asked them to re-send it OR refund me. Instead they refused and said that because the order is more than 40-days ago they would do nothing. Let that sink in. Royal Mail failed to deliver and returned the item (I had never even seen it) and they are exploiting the situation to keep the item and my money. I don't even know how this is legal. I am seeking advice.