1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.29

4.3 Rating 5,962 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,962 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

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English

“Very professional, fast and punctual service.”

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Posted 3 years ago

“Fast and efficient and very happy with my battery , thank you”

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Posted 3 years ago

“Sent the incorrect battery after waiting all day. The battery did have the same warranty. Customer service when I called was very rude.”

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Posted 3 years ago

“I called on a Saturday and they came on Sunday and installed a new battery! Great service I would use them again!!”

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Posted 3 years ago

“Phone reps lie to you and company uses bait and switch tactics. I bought a $300.00 Dihard battery, but they installed a $169.00 knockoff. Phone reps promised to replace and strung me along for 6 hours until supervisor said I was stuck with what they did.”

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Posted 3 years ago

“Aaron was on time and great to work with. Thanks”

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Posted 3 years ago

“I contacted 1 800 battery for a battery replacement on my 2017 Ford F-150. I asked them directly if they register the batteries to the vehicle. the customer service rep stated that they did register the batteries. The tech showed up and stated that they do not register batteries and that my vehicle did not need it it done. I showed the tech where it states on their website that my vehicle needs that service. he stated that he would cancel the call and i would have to call in to have a refund processed. I called to request a refund, spoke with Travis who said he did not have that authority to process refunds and then transferred me to Jason who began to belittle me stating that they replaced thousands of batteries, yet i apparently knew more about it than he did, and then proceeded to hang up on me.”

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Posted 3 years ago

““On Feb 27 I waited over 4 hours for the technician to arrive. When he did show up,On 5.50pm You told me to wait 1.30 hour And then 7.08 pm You told me 30 more min I said ok am waitting Then 8.10pm I call many time(17) to ask about my battery No one pick up my phone and I have to pay for overnight car park ,You have to pay for it Not me!”

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Posted 3 years ago

“I was really excited about the concept of not having to move my vehicle to get the battery changed, and I would have changed the battery myself, but it needs to be registered so I called for service. they were prompt, but did not have the required tool to install it correctly. he cancelled the call and said to call in for a refund. I called to request a refund, spoke with Travis who said he did not have that authority and transferred me to Jason who began to belittle me and then proceeded to hang up on me. I had to dispute the charge with me bank. i will never call them for service again.”

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Posted 3 years ago

“I waited over 4 hours for the technician to arrive. When he did show up, he said he didn’t know how to change the battery and had to “google it.” I waited for 30 minutes while he watched YouTube videos in my front yard so I asked him if he was going to actually be able to do this. He was angry and said if I wanted to take it to a garage, I could do that. He started to pack up so I called the company for a refund. I was told by customer service that the technician would need to buy an additional tool in order to replace the battery but when I asked the technician if he knew where to get one, he said “I don’t know, a parts store? They may not even have it.” I asked customer service again for a refund and they said it would still cost $100 for the dispatch fee. I was told they would call me back but another 30 minutes and the technician left me with the battery. I am completely floored by how insane this process has been. I will never use this company again.”

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Posted 3 years ago

“Fantastic service, saves you hours and headache! The premium you pay is absolutely worth it. In addition to replacing the battery, the technician gave me valuable advice, which I would not get if I tried to fix the issue myself.”

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Posted 3 years ago

“Excellent work”

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Posted 3 years ago

“Glad I had service come to my home. The person installing came and got right to work. They didnt take too long to install, 20minute. They came within the latter part of the time window. My car needed a new battery. The installer waited until it started and cleaned the corrosion as well as added prevention.”

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Posted 3 years ago

“Fast, competent, friendly service. I would use them again.”

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Posted 3 years ago

“Horrible experience. Charged full price of replacement quoted of 276$ for 99$ jump. Horrible customer service. Didn't even get name correct after spelling out 3 times. They are there to play games and take your money. Beware.”

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Posted 3 years ago

“Service was great. Quick, timely with a full explanation. The only surprise was the mileage charge of $25.00 after reading at the website the were no hidden fees. I should have read the bill bill before and not after. But like I said everything else was terrific. If not for the mileage charge a 5 star rating was appropriate.”

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Posted 3 years ago

“Matthew was great! Friendly, fast & efficient. Appreciate him for helping replace my battery.”

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Posted 3 years ago

“GREAT service! Thank you!”

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Posted 3 years ago

“The technician, Eddie, was excellent. He was very professional, friendly, efficient and did a great job.”

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Posted 3 years ago

“The install was fine but the changing of the battery caused computer issues for my car. I called the 800 number and advised the operator of the problem cause by the installer. I was told they would contact the installer than call me right back. No one from 1-800 battery has contacted me to help fix the problem. Also they state on their site that they have real time chat on line. That is not a true statement as it pertains to me. I sent an email asking questions and several hours later got a call with excuses on why it wasn’t real time. Also they charge $1.00 per mile that the installer had to drive to get to my location. If this is how the treat all their customers than I highly question the star ratings that the post on their site.”

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Posted 3 years ago

1-800-Battery is rated 4.3 based on 5,962 reviews