1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.29

4.3 Rating 6,178 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 6,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“We received a new battery, it was installed and it works. The customer service was not good however. Luckily we were located at our house but we were originally told just over an hour. 3 hours later they did arrive- with no incoming communication about the delay- we had to call multiple times. I completely understand being busy but just an update would have been useful for planning purposes. When the tech arrived he didn’t test the old battery, or speak to my husband at all/ he was on a phone call the whole time. So I guess the utility is fine but don’t expect any customer service.”

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Posted 4 years ago

“It was great. showed up right away to my home, was able to replace a battery that is in a very difficult engine location. Will definitely use this service again”

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Posted 4 years ago

“Outstanding service! I was completely frantic with a car that wouldn’t start. The entire process of locating the correct battery, ordering it, delivery and installation.. exceeded expectations! Super easy and extraordinary customer service. A huge shoutout to Rob (our technician)!!”

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Posted 4 years ago

“The website was easy to use The time frame originally quoted was met. I was notified when they were a half hour out and when they were pulling in my drive way. Work was done quickly.”

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Posted 4 years ago

“C.R. Huntington, NY This is a 'hit' or 'miss' operation judging from the reviews . . . if they are legitimate. My car would not start at my residence. I found 1-800-Battery on web. They advertised they serviced a stalled car at any location. I called on 12/6, spoke to CHRIS, and paid 'up front' for battery (which was a mistake). Installer was available (outside contractor - 'TOP LOCK') and he did a good installation (I think) as I really don't know what model Exide battery (crank capacity, warantee time) was installed. I was led to believe by CHRIS at 1-800-Battery that I purchased a 'new' battery, but I now believe I was given a 'refurbished' battery, which shouldn't have cost so much. This is obviously why CHRIS (who processed my order) refuses to email me the warranty and specs he promised. These idiots refuse to speak to you when you call. The phone keeps ringing or goes dead. However, Jason finally took my call when he thought I was a 'new' customer, but refused to connect me with 'CHRIS' and hung up on me twice!! (I finally managed to receive an email confirmation of the P.O. - 12/7 - MINUS the info I was looking for). In frustration, I did further research on web and found a page where 'they' (1-800-Battery) advertised a SX65 Exide battery for $224.99. This included installation. Does this mean I paid $224.99 for the battery . . . the battery they refuse to define (new or refurbished, crank capacity, or warantee time)? 'They' - (Chris, Jason, Tim) have jerked with me for two days, avoiding my calls and refusing to send me the promised specs on the battery I purchased. 1-800-Battery (Greenlawn location) and their outside contractors are con-artists. I intend to look under my hood to check what battery was actually installed. I will then escalate this matter further and report their ignorant and evasive tactics to the proper authorities. I should have 'checked them out' before doing any business with them. I do not recommend their services.”

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Posted 4 years ago

“Excellent service, was quick and efficient, and answered all my questions. Very friendly and courteous service. Would highly recommend!”

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Posted 4 years ago

“False advertising.”

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Posted 4 years ago

“Giving a 4. Service was great, however: 1. Quoted a time that was not met 2. Website indicated WHICH battery was needed, when the tech got to the house, he stated it was the wrong battery and it was more expensive. Of course...no surprise there. It was disappointing to say the least that I had to spend more than expected.”

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Posted 4 years ago

“The technicians that came to install the battery were amazing. Please send them my thanks.”

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Posted 4 years ago

“Great service!! The whole process was contact-less and very fast.”

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Posted 4 years ago

“Not a positive experience.”

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Posted 4 years ago

“great service 5stars good people”

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Posted 4 years ago

“Came on Sat morning. Service technician was friendly and professional. Excellent experience!”

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Posted 4 years ago

“Excellent service will be back when needed”

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Posted 4 years ago

“I go back to the days of getting a jump then searching for a store to buy a battery. Well now 1800 solved that p[problem. They arrived on time and aftr 30 minutes I had a perfect new battery.”

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Posted 4 years ago

“5 stars for a great job! Mechanic gave a true estimate of time arrival, explained things as he worked (like the importance of having the battery connected to vent outside the vehicle), and had me back on the road without any fuss.”

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Posted 4 years ago

“This company should be out of business. They required my credit card before they would come to my house. They showed up at my house with out the tools to remove my battery. After 30 minutes they did not charge my batter or replace my battery. I was charged $272.41. I contested the bill on my credit card. The company told my credit card they completed the task. They had gps recordings to show they came to my house but they have nothing that shows the task was completed. They do not even explain what the task was they completed. I had to hire another company to replace the battery. DO NOT GIVE THEM A CREDIT CARD UNTIL THE JOB IS COMPLETE. Your card will be charged before the arrive. I am filing a complaint with the attorney general. 12/3/2021”

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Posted 4 years ago

Seriously, you ordered a Motor Home Battery which was self diagnosed and incorrect fit. When we came out to solve it wasn't a tool problem it was your problem. We tried to solve it but you continued down the same path as this invalid review. You are banned from further service requests based on your behaviors.

Posted 4 years ago

“Excellent experience. Professional friendly and done right. 8 would recommend a hundred times.”

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Posted 4 years ago

“Great, quick service. Cost a bit high. Otherwise great.”

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Posted 4 years ago

“Technician was professional as well as courteous. Very pleased.”

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Posted 4 years ago

1-800-Battery is rated 4.3 based on 6,178 reviews