1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.29

4.3 Rating 5,427 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,427 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was great Service rep was pleasant”

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Posted 2 years ago

“Very good deal and service, actually came 2 days before I had scheduled, quite the surprise and was lucky I was home, the fellow who did the work was very nice and done quickly and properly.”

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Posted 2 years ago

“The communication with me was poor. I had an appointment for 8-10am and never heard or received any notifications that the person was running late. I had to call to find out if they were going to show. When they did show up, the person I had was great!”

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Posted 2 years ago

“I give this a four because I am suppose to have a battery with 3 year warranty. They gave me no paperwork to show the warranty and kept taking about just going to buy the battery. I am not sure I have the battery I paid for.”

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Posted 2 years ago

“The technician who performed the service was very personable, efficient and knowledgeable. I do, however, have an issue with what felt like an upsell after I had already spent $300 initially on the battery the website for the battery suggested for my vehicle. An hour later, while stranded, which was obvious, I received a call saying I needed to spend another $120 on the "correct" battery and they were aware the website needed to be fixed ASAP. I felt trapped into saying yes and overall wouldn't recommend the service as a result.”

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Posted 2 years ago

“Convenient service and very nice installer, high prices keep them from getting 5 stars”

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Posted 2 years ago

“I just used this service for the first time; no problems. My only issue was communication: after the initial notice that my order had been received, then another that said it had been assigned, there was a supposed link in the email where I was supposed to be able to track the progress of my order, but it didn't lead anywhere. "No tracking number has been assigned yet" and there never was. There was also nowhere on the website itself that looked like I could check on my order. I was starting to get nervous, especially after 2 hours passed (the estimated time for my appointment), since I was limited for time. But a little later I got a text that my battery was about 20 minutes away and, sure enough, help arrived. It was pretty fast service and met my needs. The only reason I didn't give 5 stars was the lack of access to Updates, even though there was supposed to be. I did get a couple phone calls just before the arrival; I didn't answer only because my cell service labeled them "Likely Spam".”

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Posted 2 years ago

“Premium pricing but in the end it was worth not bothering a friend for help. Service tech Rob Polk was efficient and quick. His diligence also corrected the battery order which might have delayed repair further. All in all a pretty good experience. Thank you!”

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Posted 2 years ago

“Easy to order the service. Ryan came early and did a fine job in installing the battery.”

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Posted 2 years ago

“The response time was great, and the installation went well. The only quibble I have is that a written 3 year warranty for the actual battery that was installed wasn't provided. I was told just to hold on to the receipt.”

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Posted 2 years ago

“This was my first time using a service like this. The technician Daulin J. , was there within the specified time frame, he was very respectful, got the job done in a timely manner, and took the old battery with him. I was pleased with the service.”

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Posted 2 years ago

“Service was excellent however intermediate updates on status would have improved overall communication”

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Posted 2 years ago

“I needed a battery because my car battery died in the parking spot. Attempts to jump the battery were unsuccessful. I went online found 800- battery - the reviews were promising. Without a personal recommendation i went online and scheduled an appointment to replace my car battery between 9-11AM Saturday morning. By 11AM I had not been contacted by the installer so i called 800-battery. I was told the installer lived 90 minutes away so the install should occur by 12:30PM. The installer called - after back and forth the installer stated he would arrive by 3PM - he arrived at 3:15PM and was finished in 20 minutes. My only complaint is timing is not rigid so we had to wait an extra four hours. If I knew it would be closer to 3PM I could have used the time for other chores.”

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Posted 2 years ago

“I made an appointment on line (and paid in advance) but the repairman did not show and I could not get a response from the company. Tried telephone, chat and email. The next day I got a representative on the phone who rescheduled the appointment. He showed up on time and did an excellent job. Rescheduling only becomes an issue when you get the money up front.”

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Posted 2 years ago

“Dan was very nice and on time and was very patient with me”

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Posted 2 years ago

“Consider re-labeling appointment time to say appointment arrival window. I began expecting my installer at the beginning of the two-hour time frame. He didn't arrive until about 1/2 hour after the time frame closed. I was anxious the entire time thinking I had been scammed.”

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Posted 2 years ago

“Very good service, price was on the high side but in the end seemed reasonable based on the home visit and saving me time.”

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Posted 2 years ago

“It's obviously overpriced. Kind of stuck with that if I need mobile help. I would like to say that Eddie kept me informed as to when he would arrive, did a quick and great job. VERY happy with his service. Keep people like him around. Makes the high price a bit more tolerable....”

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Posted 2 years ago

“The service was outstanding and very professional. The only suggestion is that the vehicle the technician is driving should have identification as it was had for us to identify it.”

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Posted 2 years ago

“After initial set back no show at appointment. New appointment right on time,and great technician. Thanks”

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Posted 2 years ago

1-800-Battery is rated 4.3 based on 5,427 reviews