1-800-Battery Reviews

Name: 1-800-Battery
Rating: 4.29

4.3 Rating 5,592 Reviews

81 %

of reviewers recommend 1-800-Battery

Company Reviews

Metrics

Info

4.3

Based on 5,592 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About 1-800-Battery:

1-800-Battery is the largest Battery Marketplace in North America. We have over 100,000 location, 10,000 products, 1000's of installers, all at the best prices and most service options available.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“My battery died and wouldn't take a jump. This service was quick easy and convenient. The mapping tool that showed the technician's progress to my car was super helpful and the tech was efficient and professional. It's a little pricey compared to self-installation but worth it if you have other things you have to do.”

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Posted 3 years ago

“I love the concept of this service. While it all worked out in the end, the wait time of 10 hours late was not good. My advice would be to communicate to the customer who pays in advance for a service. It was a little expensive but the convenience was worth it. Would like to have a warranty in hand instead of calling when/if an issue comes up.”

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Posted 3 years ago

“Very good experience. Tech shown exactly on time at home. Worth to spend premium on battery”

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Posted 3 years ago

“Installation service was outstanding. On time, not so good. My appointment was scheduled a day in advance for 1:00 pm. The technician arrived at 3:00 pm. Two hours late.”

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Posted 3 years ago

“Service was great when it arrived. Only issue was in information being provided when service would be performed. Had to call in twice to get information on technician timing.”

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Posted 3 years ago

“No one showed up to my original 8 am appointment - super frustrating, especially when chat support told me I would receive a call from the team in KC and didn’t. I ended up rescheduling for later in the afternoon, and the person *did* show up within the time frame I was given. They were super helpful and fast. Just frustrating dealing with the lack of communication in the morning”

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Posted 3 years ago

“Paul the service tech was great. The battery I got was not the one I chose to purchase. I got a lower quality battery.”

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Posted 3 years ago

“The mechanic doing work was fast and courteous. Phone service SUCKS. No one answered the phone. The GOOD and the TERRIBLE.”

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Posted 3 years ago

“They came but late the phone not answer at all and I didn’t get my warranty”

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Posted 3 years ago

“The service was great, but nobody answers the phone. That aspect is horrible.”

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Posted 3 years ago

“The technician was awesome, took away one star because it took a long time and several calls to reach customer service for an update about ETA.”

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Posted 3 years ago

“Pricey but convenient.”

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Posted 3 years ago

“Very nice to have them come to me to change my car battery.”

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Posted 3 years ago

“When I scheduled & paid, estimate was 3 hours for delivery & install & status was basically acquiring the part. 3.5 hours later, the status had not changed so I got on the website chat & asked about my ETA. They said Austin area was crazy today & could we reschedule. It wasn’t critical, so I said ok for the next morning. From that point on, everything was great! Great guy arrived within the window, did the job efficiently & was very pleasant.”

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Posted 3 years ago

“Our tech and customer service rep were super friendly. We knew it was a crapshoot trying to get a battery after a snowfall, but we got one delivered. My only negative experience was the site saying it would take 2 hours for the tech to come out and 4 hours later finding out that we were out of the service area. However, we were lucky enough to have someone drive out from Tacoma the next day.”

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Posted 3 years ago

“Once I got in contact after the holiday service was flawless and quick!”

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Posted 3 years ago

“Legitimate business. Provided service as promised. Would use again”

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Posted 3 years ago

“Overall, the process was very simple. The only issue was that the service was apparently having a technology issue because every time that I tried to log in to check on the status, I was unable to do so. This required me to make multiple calls. Otherwise, it was extremely convenient having a technician come out to the house. He was great!”

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Posted 3 years ago

“Even though the installer was very late he did a very good job”

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Posted 3 years ago

“I scheduled online. The ticket showed the crew would be coming to my house in 3 hours and 3 minutes which was supposed to be 6PM. Nobody showed up. I sent an email at 8:30 PM. I received an unapologetic short email: "Your order is ASAP. the type of the battery was no in stock. We can get it tomorrow" The next day their crew showed up on time and replace the battery professionally. thanks”

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Posted 3 years ago

1-800-Battery is rated 4.3 based on 5,592 reviews