“I wish there was a 0 star rating for DHL.
DHL lied about delivery attempts. They never came to my house and they said they tried delivering but no one's home. LIAR
I called the customer service many times for help. They guaranteed 4 times to deliver my parcel the next day. Each day I ended up being so frustrated, here is what happened: Sep 21: I request delivery on the next day and it was confirmed by DHL. Sep 22: I waited at home the whole day but no one delivered my parcel, I called the customer service and the rep said it would get delivered tomorrow FOR SURE. Sep 23: I waited the whole day and no parcel, called again and the rep PROMISED the next day delivery. Sep 24: NO PARCEL again and I called and asked for a manager, the manager named Ruth GUARANTEED it would get delivered on the next day. Sep 25: GUESS what, today is the Friday and still no parcel. I called and the supervisor on the phone said they could only deliver my parcel on the NEXT Monday.
Its fair to call DHL Liar at this point right?
The specialist at DHL is like a joke. They sent you a scripted email and asked me to wait 2 days for a simple feedback on my parcel. Two days after, they sent you an email saying they closed my case becuz my "parcel is with the courier and it would be delivered today
".
BUT where is my parcel, LIAR?”
“I ordered online phone from huwaie avoid this company thier drivers are thief and DHL won't listen or believe their customer even if you have proof wrong house picture they stolen my phone and uploaded road house picture and when they investigated maps tracker it shows he has been at that address and they wouldn't believe me clearly shows wrong house picture avoid at any cost I will never use dhl again and won't recommend it i am waiting for next call on Monday and I will see if they sort it out and I will be updating here”
“I had an email from DHL saying my parcel had been collected then 12hrs later to say they hadn't got it! Try speaking to a human being at DHL? FORGET IT they dont exist. Where is my parcel? Who knows. Stick to using Royal Mail instead”
“Worst company ever. If possible I would give no stars. I was supposed to have delivery of and installation of a new gas cooker on 21st of Aug. The fitter refused to install the cooker because it was too close to a shelf it took 5 mins to remove the shelf but I had to wait 2 weeks for another booking. They rearranged for the cooker to be delivered and installed on 14th Sept. with a slot between 7am-11am. tracker first said they would be here between 7 and 8 then kept getting later by 10 mins. every few mins. Eventually got through to DHL at 1pm. who informed me the guy hadn't turn up for work, they didn't have the decency to phone and let me know. They then offered me another date which was almost 3 weeks later. Needless to say I cancelled and went AO who will deliver and fit in 4 days time. This item was ordered through Argos. How Argos use DHL is beyond me, they are a load of shysters.”
“EVERYTHING. WHY DON'T THEY SHOW UP AT ALL. THEY DONT SHOW UP IN TIME FRAME THEY SPECIFIED, THEN DON'T SHOW UP AT ALL. WHY DO BUSINESS USE THIS COMPANY. FRUSTRATING. THEY DON'T DESERVE ONE STAR.”
“My wife had a delivery today by the most rudest driver ever he asked for a photo of her and the package after asking twice for her name these people completely unprofessional and rude my wife tons him how disgusted she was I’m so angry”
“Unreliable courier service. Never had a consignment delivered on time and I don’t know why I thought today would be different. I suspect going forward I will boycott services who use this postal service or at the very least request postage via alternative means.”
“I have two parcels due for delivery last thursday the 10 sept 2020 never arrived ,so i rang there customer service team was told they had not been scanned in there warehouse ,but will arrive Friday the 11th sept .Well no parcels arrived on Friday, so rang DHL again was told still not scanned in there warehouse so will be delivered on Monay the 14th sept 2020 .Again no parcels another phone call later still unscanned sitting in a warehouse not coming out .Its the worst delivery company in the Uk as this is the second time its has happened to me and they just lie .I have told the company that used them as there paying for a service there not getting i am sick of how Dhl lies does not deliver so i really suggest everyone not to use this company as they do not send out as promised ..My shipment mumber 31498280005662”
“4 weeks... they are getting worse by the day. The expected delivery date on my package from Canada to India was august 22nd 2020. I paid $183 to get it shipped, its 9th September today and it still hasn't been delivered. I've gone to the level of including CEO John Peterson in my escalation email, and they still have no responsibility.”
“I have waiting months for an item to come into stock and when it does the Company despatch it via DHL and what happens DHL manage to deliver it to the wrong address - Who knows when I will now receive the item as trying to contact DHL is nigh on impossible their inhuman automated system still claims it has been delivered to the right address!!
Suggest you avoid using this courier if at all possible”
“I wouldn't even give DHL one star but that was the only option... just bad in every way for a logistics company. They claim you can get updates on your packages... no you can't you can sign up three, four, even five times and still hear nothing. You try their ask a question box and their response is you gave a tracking number I can't look that up. I did not even put one number in my question.”
“"I can honestly not understand why anyone uses DHL. My company stopped using them years ago as their record of loosing packages and blatantly not caring about it was so bad" that's someone else words,but heat the nail.
I am waiting for my deliveroo kit ,
They basically hijacked my package.
done expect professionality for them don't expect being reliable they basically do whatever they want to and you just need to wait and accept whatever they have to offer which is nothing.
Your parcel's journey
Date Time Message
03rd September 2020 10:23 We're sorry but the delivery of your consignment has been delayed. We expect to deliver on the next working day
03rd September 2020 10:23 Delayed
02nd September 2020 19:12 Your parcel 31408790123800 is due to be delivered on Friday 04th September 2020
02nd September 2020 07:09 Your parcel 31408790123800 is out for delivery
02nd September 2020 01:39 Your parcel 31408790123800 is at the delivery depot
01st September 2020 16:55 Your parcel 31408790123800 is at the delivery depot
01st September 2020 16:43 Delivery Rearranged By Recipient
29th August 2020 01:50 Your parcel 31408790123800 is at the delivery depot
29th August 2020 01:50 Your parcel 31408790123800 is at the delivery depot
28th August 2020 19:55 Your parcel 31408790123800 is at the delivery depot
28th August 2020 19:30 Your parcel 31408790123800 has been delivered to your Local Parcel Shop and is available for collection
28th August 2020 08:33 Your parcel 31408790123800 is out for delivery to your Local Parcel Shop
28th August 2020 03:46 Your parcel 31408790123800 is at the delivery depot
28th August 2020 03:46 Your parcel 31408790123800 is at the delivery depot
27th August 2020 09:05 Your parcel 31408790123800 is due to be delivered to your Local Parcel Shop on Friday 04th September 2020
26th August 2020 17:03 Your parcel 31408790123800 has been collected”
“DHL delivered some tables from Wayfair and rammed them into my shed managing to completely wreck it. I have made several complaints via telephone and have been completely ignored. It has just cost us £120 to replace it. I would advise anyone reading this to NEVER use DHL to deliver anything, their follow up customer service is appalling”
“Waiting all day for £900 worth of tools needed for a night shift, got texts saying would arrive 4:30pm - 5:30pm.... did not arrive at that time. Then got a message at 6pm saying driver be here within 5-15mins.... did not arrive. Called up to see where driver was.... says driver had failed delivery attempt as no one was in!!! Been in all day! And had to cancel my job for tonight! Unreliable and drivers obviously decide who they want to turn up to!! What worries me the most is that delivery is worth £900 !”
“Dreadful service, told me on three consecutive days that I was out-I wasn't, was waiting for them. Despite me not ordering re- delivery ( contacted the supplier instead) , got an email saying that they would deliver between 19.00 and 20.00 ( they don't deliver after 18.00 ) . Joke of a company. Do not use.”
“I am only leaving one star as I am unable to leave anything less, believe me I would if I could.
I sent my son some books to help with his studies as he had an exam coming up.
I did not want to use Hermes as found them to be unreliable, however DHL are far worse.
I paid via Paypal for the postal service, including collection and extra for guaranteed delivery the next day.
What a joke that is.
M
I received two messages via email from DHL saying collection would be between 09.15 - 10.15, no-one came.
Checked my phone, new email, collection now 1.15pm - 2.15pm, ok, no-one came.
Checked my phone , new email, collection now 14.39 - 16.39,
and yes you've guessed, no-one came.
Tried to contact customer service, what a joke, the reference number they gave me is not recognised.
WHAT !!!
went to use live chat, no-one there, leave an email if live chat is not live, obviously live chat is well and truly dead.
Sent three emails, will I Geta reply maybe in a weeks time.
DO NOT USE THIS COMPANY... TOTAL DISGRACE”
“BE AWARE- Don’t spend a single dime on DHL services
Disappointment Guaranteed
Completely disjointed organization. Right hand don’t know what left hand is doing. The organization runs on mercy of the God. They don’t have process, people to handle your valued goods. I reached all the way to top- CEO but they are bunch of jokers who can’t help. My shipment has multiple boxes. Each box arrived via USA to Canada in different plane. Then they wait to all boxes to arrived for custom. Once custom done, it just get stuck in their warehouse for no reasons. The status update on the website shows - required additional info. No one will be able to tell what additional info. Then you are on mercy of someone sending an email asking something (only if you are lucky). Or you just run out of luck as there will be no one to help. You just get up every morning, spend end less hours on the phone with no real info., make sure you pray to the god because that can only come to rescue and wait for your lucky day.
Unless you love the pain, there are many other options. Not sure with this kind of services, how this company get this big. They should not exist as their system is full of flaws. It is not because just this incident. When you looks closer, the company is built on worst tracking platform.
I think I warned you enough. Decision is yours”
“I saw that the parcel was out for delivery this morning, so my wife and I made sure that we were here. At 1.45pm I thought that I would just check whether there was some holdup only to find that apparently I signed for the parcel, which had been delivered and signed for at 12. Checking the front door, I found that the parcel was left the doorstep.
Neither myself or my wife signed for the parcel and hence I am far from impressed with the service of DHL. (The parcel contains a blood pressure monitor!)
Additionally I tried to contact DHL via their website to inform them of my poor experience only to find that their contact form does not appear to accept standard UK Post Codes. It repeatedly indicates that the Post Code is not in the correct format.”
