“I have waiting months for an item to come into stock and when it does the Company despatch it via DHL and what happens DHL manage to deliver it to the wrong address - Who knows when I will now receive the item as trying to contact DHL is nigh on impossible their inhuman automated system still claims it has been delivered to the right address!!
Suggest you avoid using this courier if at all possible”
“I wouldn't even give DHL one star but that was the only option... just bad in every way for a logistics company. They claim you can get updates on your packages... no you can't you can sign up three, four, even five times and still hear nothing. You try their ask a question box and their response is you gave a tracking number I can't look that up. I did not even put one number in my question.”
“"I can honestly not understand why anyone uses DHL. My company stopped using them years ago as their record of loosing packages and blatantly not caring about it was so bad" that's someone else words,but heat the nail.
I am waiting for my deliveroo kit ,
They basically hijacked my package.
done expect professionality for them don't expect being reliable they basically do whatever they want to and you just need to wait and accept whatever they have to offer which is nothing.
Your parcel's journey
Date Time Message
03rd September 2020 10:23 We're sorry but the delivery of your consignment has been delayed. We expect to deliver on the next working day
03rd September 2020 10:23 Delayed
02nd September 2020 19:12 Your parcel 31408790123800 is due to be delivered on Friday 04th September 2020
02nd September 2020 07:09 Your parcel 31408790123800 is out for delivery
02nd September 2020 01:39 Your parcel 31408790123800 is at the delivery depot
01st September 2020 16:55 Your parcel 31408790123800 is at the delivery depot
01st September 2020 16:43 Delivery Rearranged By Recipient
29th August 2020 01:50 Your parcel 31408790123800 is at the delivery depot
29th August 2020 01:50 Your parcel 31408790123800 is at the delivery depot
28th August 2020 19:55 Your parcel 31408790123800 is at the delivery depot
28th August 2020 19:30 Your parcel 31408790123800 has been delivered to your Local Parcel Shop and is available for collection
28th August 2020 08:33 Your parcel 31408790123800 is out for delivery to your Local Parcel Shop
28th August 2020 03:46 Your parcel 31408790123800 is at the delivery depot
28th August 2020 03:46 Your parcel 31408790123800 is at the delivery depot
27th August 2020 09:05 Your parcel 31408790123800 is due to be delivered to your Local Parcel Shop on Friday 04th September 2020
26th August 2020 17:03 Your parcel 31408790123800 has been collected”
“DHL delivered some tables from Wayfair and rammed them into my shed managing to completely wreck it. I have made several complaints via telephone and have been completely ignored. It has just cost us £120 to replace it. I would advise anyone reading this to NEVER use DHL to deliver anything, their follow up customer service is appalling”
“Waiting all day for £900 worth of tools needed for a night shift, got texts saying would arrive 4:30pm - 5:30pm.... did not arrive at that time. Then got a message at 6pm saying driver be here within 5-15mins.... did not arrive. Called up to see where driver was.... says driver had failed delivery attempt as no one was in!!! Been in all day! And had to cancel my job for tonight! Unreliable and drivers obviously decide who they want to turn up to!! What worries me the most is that delivery is worth £900 !”
“Dreadful service, told me on three consecutive days that I was out-I wasn't, was waiting for them. Despite me not ordering re- delivery ( contacted the supplier instead) , got an email saying that they would deliver between 19.00 and 20.00 ( they don't deliver after 18.00 ) . Joke of a company. Do not use.”
“I am only leaving one star as I am unable to leave anything less, believe me I would if I could.
I sent my son some books to help with his studies as he had an exam coming up.
I did not want to use Hermes as found them to be unreliable, however DHL are far worse.
I paid via Paypal for the postal service, including collection and extra for guaranteed delivery the next day.
What a joke that is.
M
I received two messages via email from DHL saying collection would be between 09.15 - 10.15, no-one came.
Checked my phone, new email, collection now 1.15pm - 2.15pm, ok, no-one came.
Checked my phone , new email, collection now 14.39 - 16.39,
and yes you've guessed, no-one came.
Tried to contact customer service, what a joke, the reference number they gave me is not recognised.
WHAT !!!
went to use live chat, no-one there, leave an email if live chat is not live, obviously live chat is well and truly dead.
Sent three emails, will I Geta reply maybe in a weeks time.
DO NOT USE THIS COMPANY... TOTAL DISGRACE”
“BE AWARE- Don’t spend a single dime on DHL services
Disappointment Guaranteed
Completely disjointed organization. Right hand don’t know what left hand is doing. The organization runs on mercy of the God. They don’t have process, people to handle your valued goods. I reached all the way to top- CEO but they are bunch of jokers who can’t help. My shipment has multiple boxes. Each box arrived via USA to Canada in different plane. Then they wait to all boxes to arrived for custom. Once custom done, it just get stuck in their warehouse for no reasons. The status update on the website shows - required additional info. No one will be able to tell what additional info. Then you are on mercy of someone sending an email asking something (only if you are lucky). Or you just run out of luck as there will be no one to help. You just get up every morning, spend end less hours on the phone with no real info., make sure you pray to the god because that can only come to rescue and wait for your lucky day.
Unless you love the pain, there are many other options. Not sure with this kind of services, how this company get this big. They should not exist as their system is full of flaws. It is not because just this incident. When you looks closer, the company is built on worst tracking platform.
I think I warned you enough. Decision is yours”
“I saw that the parcel was out for delivery this morning, so my wife and I made sure that we were here. At 1.45pm I thought that I would just check whether there was some holdup only to find that apparently I signed for the parcel, which had been delivered and signed for at 12. Checking the front door, I found that the parcel was left the doorstep.
Neither myself or my wife signed for the parcel and hence I am far from impressed with the service of DHL. (The parcel contains a blood pressure monitor!)
Additionally I tried to contact DHL via their website to inform them of my poor experience only to find that their contact form does not appear to accept standard UK Post Codes. It repeatedly indicates that the Post Code is not in the correct format.”
“Diabolical if you miss a delivery, I rearranged to a local shop for the next day, the parcel didn’t turn up, then I was unable to track due to errors even tho I was entering exactly the same Information I’d entered 24 hours earlier! unable to speak to anyone with just the option of retrying to enter a shipment or card number which I’m being told there’s an error against!
Shocking!!!”
“The lousiest courier company I ever came across. A parcel was sent from France to me at Chennai. The label was tampered on the way with the description as "document' and so the concerned employee (one Priyanka) began to harass me as well as the sender asking us to send the original invoices and other documents unduly delaying the delivery. The parcel is supposed to contain an iron tonic for a patient in Chennai and the parcel was held up by DHL at Bangalore with nasty phone calls and demands of more and more documents. After almost a month, the consignment is still with DHL Bangalore and meanwhile the patient died. It was not a commercial shipment but the incompetent, incorrigible staff continued to persist on sending the original invoices, etc. We sent the required documents promptly. After several phone calls and emails (to both the sender and recipient), finally they say the matter is passed on to the customs and "if no queries are raised by the customs it will be cleared within 48 hours." This experience speaks volumes about the efficiency of this bitchy courier company - DHL.”
“DHL Its most expensive hopples serves I ever had and not just at once. This delivery is second hopples in a row. Firstly, a while ago DHL returned my shipment, which I paid $500 from Europe with no reason. Their reason was the person in Europe who works for DHL and wanted money personally to let delivery go. Today, they put my delivery on hold while yesterday they ask me to rearrange the delivery time for today, which I have. I rearrange delivery for today, and they said they would be at the delivery address. DHL never came to delivery address. DHL put my delivery on hold and emailed me about it. Yesterday I received three text message about rearranged delivery time.
Please, don't use this serves. Use anyone else it will be much better.
I absolutely can not handle that my delivery is still with them!”
“DHL allegedly delivered a package on 7/8. Received confirmation three days later that package was delivered on 7/8. No package was delivered. I have ring doorbell that captures if someone was to approach the door. No one came to make a delivery. DHL stands by the fact it was delivered, the company that I ordered will not do anything. It appears DHL was not the actual co. that "delivered" it, but a third party vendor. Somehow this falls to me, not the carrier or the company I purchased from.”
“The worst and most disappointing service ever. Avoid like the plague. Impossible to contact, no information or tracking info provided, I have paid a fortune for 1-3 delivery, because of the important and urgent medicine in the parce. Today is day 5 and no delivery. Expensive garbage, they should be out of business.”
“Would give them 0 stars but cant unfortunate. They made me pay 140$ extra over the 100$ I've paid at checkout. But they tell you that the day that your about to receive it. ThIEVES”
“Horrible customer service. they have no idea where my package is. been 4 days for any update they said they gave it to the USPS, website and I called USPS and said they are awaiting package from DHL which I knew DHL was lying. I have a friend who works at my local post office and said they haven't received package yet. They take no responsibility for losing packages. Good Luck! Only reason why they got 1 star is because I had to, otherwise it would have been a 0.”
“Terrible service. Paid for one day delivery, then the delivery driver took 8 hours to deliver 15-30 packages and then zoomed off, cancelling my order until tomorrow as he went. Shocking service, will be ensuring that companies i buy from do NOT choose dhl in the future.”
