“Deutsche is suppose to be efficient; well, the exact opposite is my experience of their service. Have my package 10 km from my house and it's been 10 days and they still have not delivered it! If you want frustration then use these guys.”
“Terrible customer service.
I inquired about an invoice as it was not clear to me how to make the payment as I was new in Germany.
They took ages to reply, and although I got an automated email saying the invoice will be put in hold, I still got payment reminders and the case was redirected to a dept collection company.
I showed that I'm willing to pay from the beginning, just wanted to confirm how, and ended up paying double.
Even I have the proof via email with dates and all, they didn't care.
All this, and the original package itself arrived damaged...
I threatened to use lawyers and they basically said, "This is how we do things in Germany and you are at fault".
This review is my only way to relieve my frustration.
Avoid this greedy company as much as you can”
“This company are completely and utterly incompetent. I have been given numerous dates on when they plan to deliver my parcel and have been let down each time and have been given no explanation. When I ring them they give me yet another date which I know they won’t keep to.
My neighbour bought an item from Argos and has had the same issue with non delivery. If you are thinking of buying from Argos it’s best to avoid them and use Amazon.”
“DHL were contracted, via Parcels2Go, to deliver a product purchased from the Claening Club. A litany of actual lies and incomptence from DHL Three broken delivery date promises.”
“Lies lies lies false information sent still no parcel after a week of being totally messed about, staying in for a delivery that was never coming Do Not Use This Company”
“Awful to deal with, can't get proper response from DHL and most emails go unanswered. DHL sent an invoice for something they said they had and wouldn't deliver until I paid, then turned out to be something I had already received weeks before, then the amount kept changing (4 different amounts so far!) and now threatening debt collectors rather that clear up the mess they have created. I'll never use them and will ask anyone sending something to me not to use them in future. Can;t even get the email address of their complaints department. It's all set up to make it as hard as possible for the customers.”
“You can't actually speak to anyone to find out why they've not brought your parcel. Iv waited all day, iv got nothing to drink because I couldn't go to the shops and I cannot believe you don't have online tracking. I hate this company”
“Deceitful company, stated they had tried to deliver a parcel to our business. Cctv shows no attempt was made. Blatant lies. Not for the 1st time either.”
“Lazy & incompetent. Drivers dumped my Halfords parcel near bin shed outside flats, instead of pressing security link. They couldn't even be bothered to let me know. Anyone could have stolen it.”
“This company seems to hide behind a complex set up of entities to ensure no responsibility is taken centrally, maybe why DHL has such a poor reputation and trust scores.
They would benefit from some serious CX reviews, from using their website(s) to the cards they leave at delivery addresses. All in all, a lack of transparency and poor communication means the likes of Hermes and Yodel will take over.....and who would've thought that a few years ago.
Come on DHL, else you'll go the way of Nokia and Kodak!”
“I am disabled and live on the first floor and on both occasions DHL have left my parcels OUTSIDE the block of flats I live in - the delivery driver didn't want to actually bring it to the correct door because he'd parked in the middle of the road. abysmal service.”
“I ordered item from sophiawebster.com DHL was carrier and my shoes never arrived! I emailed them and they ignored my email. They put fake signature, saying that someone signed the package with initials that doesn’t exist! They are scammers be aware! I lost more than 900$ because of them!”
“Never Ship with DHL
I run a startup business. We have had about a dozen shipments come internationally via DHL. About 3/4th of the shipments are not delivered as promised. I am so frustrated with DHL that I'm investing my time to write this review. Their Customer Service is worse than terrible. Their Customer Service does not exist. You can't get a person on the phone, and their website doesn't provide enough detail to let you resolve the problem yourself either. The most recent issue is apparently there was an import duty due. They never informed me of this (even though the shipper provided them my contact information), they simply let the package sit on hold. I finally requested the assistance of my lawyer and he was able to get a person on the phone. Never ship with DHL. Even if UPS or FedEx is more expensive, go with UPS or FedEx.”
“Bad place to work, only worked one night, what I saw is impressive. packages thrown into the conveyor roller and onto the ground without any care. the incorrect pay for the type of work and especially for the night. 8 hours worked at night from 10pm to 7am paid £ 59.19 I don't recommend working in DHL parcel in Milton Keynes magna park.”
“Sent international parcel by DHL from Uk last week, Parcel has taken more than 1 week, still not yet sent. Pathetic customer care. Never ever again will I use DHL, and I will make sure I discourage everyone I know never to use them. Considering the money we pay, the services are bad. I wouldn’t recommend them to my worst enemy.”
“Worst company ever. Spent a whole day awaiting a time critical resupply of veterinary medication due to temperature. Sat looking and waiting when the van passed our home, no sign of van and driver for hours and no explanation given except '' delayed driver would be with us shortly". Here's something to understand, if you really care about your customers and staff then avoid them like the Covid virus. Thanks to Animed who are now having to resend our order again. The time critical is Canine insulin, without this our dog would die. So thanks DHL, your company should be destroyed. Hold your heads in shame. And I am being nice about this. Glenn Service.”
“I tried to send a package internationally via DHL. They needed some additional information for customs and gave a deadline for me to provide. After many many emails and twitter messages (I requested a phone call several times but was ignored and tried the customer service number but couldn't get to a real person) they acknowledged that I emailed the information to them on time as can be seen in the timestamp of the email but are claiming that they did not receive it in time. Based on this they returned my package and partially refunded my money. They kept an £8.50 admin fee and refuse to refund it even after many messages and them acknowledging that I provided all required information within the timeframe that was specified.
I have used DHL many times in the past and they've been great when nothing goes wrong. This is the first time I've needed customer service and it was absolutely unacceptable. I've sent my parcel via UPS with no issues and will never use DHL again. It's not worth the risk of needing even the most basic competence from their customer service team.”
