“DHL completely and utterly rubbish.
what more to say 3 parcel lost
poor customer service
poor service
try getting hold of this man, I can't as he want to hear about all the complaints and deal with them personally......
what a joke, go else where, don't waste your money.
Mr Danny Van Himste (Managing Director DHL Express Belux) and Mr Patrick Gilis (Customer Service Director DHL Express Belux) want to hear your complaints first-hand.”
“If I could give 0 I would. I pay for a faster delivery. The day before the delivery I get a message confirming time and date of delivery. I take the day off work to get the parcel as I am not able to collect from a depot/I won't be able to arrange a re delivery (no one will be home). This is what happens on the delivery day:
1) I am sitting in the front room waiting - I get a message that my parcel has been left in outbuildings. I have no outbuildings. I rush out, no sign of driver or parcel. No telephone number to trace my parcel. Months later I found out the driver left the parcel in my neighbours outbuildings (never got this parcel back)
2) I am sitting in the front room waiting - I get a message that my parcel has been left in outbuildings. This time I am prepared I manage to track down the driver who tells me "I left your parcel in your neighbours outbuildings, no one is home just go in and get it yourself"
3) I am sitting in the front room waiting - I get a message that I need to arrange a re delivery as no one was home to sign for the parcel. After numerous and costly calls I still don't get the parcel on the day I should and will have to take another day off work and spend more money to get a cab to bring me to depot and back next week.
4) I found a parcel for someone else (at a different address) left in my garden. Again you try to get to talk to someone on the phone which proves to be impossible. I had to track down the person on the internet to get them their parcel (I guess you pay DHL for deliveries but you have to deliver yourself).
A little note on your customer service too: they seems so nice "oh the driver didnt knock? I will get him to come back and I will give you a call back in about an hour to confirm" they then proceed to hang up without taking your contact number to call you back. Any of these drivers ever came back? no.
no complaints process or support so next time you send with DHL you may just want to go and deliver the parcel yourself, it will cost you less time and money and mental health.”
“I had made an online purchase and DHL was the company delivering the package, I was told Wednesday Nov 14th between 8am and 8 pm was the window.i run a small business and was at the front desk all day on the 14th, the driver sent a text claiming that he made a delivery attempt at 5:15 which was not true.
I'm in a small plaza that overlooks the whole parking lot and know for a fact that he was never here so I had to reschedule for the next day some time between 8am and 8pm and I called customer service to ask what was going on with the driver and they seemed friendly enough, but the next day it was almost 8 and they haven't made the drop yet so we called the driver who seemed very frustrated with the call and told me he wasn't going to be able to make it so we closed up as usual.
I called customer service again and asked what the hold up was and was told the driver made another delivery attempt that night after I closed, he most certainly did not! so I told them to turn the package around and send it back that I would look for a supplier that went through UPS or FedEx to which they asked if I was refusing the delivery. How can I refuse a package that they haven't delivered?
So they blamed ME for the error because I didn't tell them that I was a business, that they thought it was a residential delivery. if the driver had showed up the past 2 days as he claimed at a commercial plaza with insurance companies etc. in it he would have known it was commercial and not residential and should have corrected it there but did not.
If you can avoid doing business with DHL then don't, TERRIBLE, TERRIBLE, TERRIBLE! this is not an American owned business and their hired help seems very poorly trained.”
“I had missed my delivery twice but there was no information on the card i.e. Waybill number therefore I could not use the website. I looked at the card for a number to contact, there was one for parcel collection and another for payment so I called the payment team. I was given another telephone number and was immediately put on hold, I then spoke to a lady who asked my postcode and put me on hold again, eventually she returned and said there was no record for me, she asked my name and again said there was nothing on her records. She then asked my address and told me the street name and house number before I said more (so it must have been on the system). I rearranged delivery for a weeks time, (unbelievably I was told the couriers do not work Saturdays!!!!) when I can next be at home and was told to call on the morning to make sure my parcel was on the van. I just hope I am not kept on hold again and that my parcel gets delivered with no more issues! Disgusted hardly covers my fury at DHLs systems and staff!”
“Worst courier company I've ever known!
Lost my parcel 3 times in their own depot, then left it in a "safe place" for the recipient but forgot to leave card saying where the safe place was.
Now they tell me the driver was an agency driver and has left and to submit a lost parcel claim which I did and they rejected it despite me providing all receipts and them acknowledging it was their fault!
If you speak to customer service on the phone they just advise to email, no managers available generally just don't care at all.
I'll never use them again.”
“Awful delivery service, terrible deceitful drivers, impossible customer service, incompetent staff, avoid at all cost! Unless you like paying for swift delivery then spending hours trying to track it down!
The story so far!
29th October Parcel was supposedly attempted to be delivered, a card pushed through with no tick next to where the driver had put the parcel or done with it..... great start!
I had to log on to find out I needed to select another delivery day/method. I selected to collect it from one of your parcel shops.
The parcel.....according to your delivery driver has been attempted to be delivered TWICE ..... on both occasions the driver has reported the shop was closed.
I called the shop directly spoken to the shop owner who has confirmed his shop has been open from 5 am till 8 pm on both days never closing. Which means your delivery driver is not performing his job now delaying my delivery further. It is a shock to me that he didn't even attempt to deliver my parcel to my neighbour on the first day. I have never had such an issue with DPD Hut Group Amazon. You are now costing me time money to get this resolved I will be forwarding this to the distributor to inform them of your drivers incompetence apparent deceit.
Trying to speak to someone directly through your phone system is impossible your parcel redelivery system is atrocious can't even find my parcel anymore to arrange redelivery if I wanted to by using the card number or the shipping number.
I have since spoken to someone on the 31st via the complaints department who informed me that my parcel would be delivered that day or no later than the 1st November by 2:30 pm.
Since hearing nothing so far, I called again today (1st November). Only to be met by a rude, unhelpful customer service representative who finally was able to tell me that my parcel would be delivered again to the parcel shop (3rd time lucky might be the angle you are going for here). I was informed that I could not have the parcel delivered to my home address, but not informed why. It took some time to track the parcel down, the fact you call yourself a delivery company is atrocious. This will be copied over to the supplier & I will be informing them of the terrible service you provide & hopefully this will allow others to use a more competent supplier as I will not be ordering from anywhere that you are the distribution for!
Terrible terrible experience!”
“Worst courier company I've ever known!
Lost my parcel 3 times in their own depot, then left it in a "safe place" for the recipient but forgot to leave card saying where the safe place was.
Now they tell me the driver was an agency driver and has left and to submit a lost parcel claim which I did and they rejected it despite me providing all receipts and them acknowledging it was their fault!
If you speak to customer service on the phone they just advise to email, no managers available generally just don't care at all.
I'll never use them again.”
“DHL offer you a chance to arrange the delivery if you missing the parcel for any reason, via internet on their web site DHL.co.uk/on-demand but when you try to do this the message it's:Delivery option it's not possible because your shipment has been delivered .
On this situation the only option it's to call them and try to arrange something over the phone.
Thank you”
“Not at all happy! I was at home awaiting delivery - nothing arrived! The driver took a photo of my neighbour's driveway and we searched everywhere for the card he said he left but did not find one. The table I ordered had to be cancelled as I needed it for the next day. We had to buy one locally at a higher price - very unhappy!!”
“Online payment portal does not work
Tax Invoices never arrive with parcel, and to get them is a nightmare. Often the amount on the Tax Invoice differs to the ProForma. Absolute nightmare.”
“Parcel did not arrive, I stayed in all day waiting and checking the tracking details periodically. Eventually received an email 17:05 to say that they could not deliver. Phoned customer services straight away, which they charge 7p per minute for,and was told that the driver attempted delivery but I was not in. Driver couldn't come back as he was nearly back at his depot.. They are all a bunch of liars who could not be bothered to carry out their duties for which they are being paid.”
“In Germany DHL offers to deliver your parcels to a so called "Packstation". But they often fail to do so. They could at least bring your parcel to the next post office outlet. Instead they just bring it to some post office outlet which is often a long way from the original destination. If you ask them to move the parcel to a destination close to the original one they will refuse.”
“Shocking treatment texted me to say I was not home, when I was . then after 3 different telephone calls I managed to track them down and they refused to talk to me avoid them ... shouldn’t be allowed to handle parcels a total bunch of update on this dhl claim to nothing to do with parcel uk in a recorded conversation ...... parcel uk attempt to deliver my par el in a different town and a different street not even similar names ..,total idiots and should not be allowed to handle our parcels we pay for this service !
if my parcel goes missing I will take them to the claims court . I have tried speaking with you ,my wife has tried and the sender has also tried. Your company need its license to operate taking away .useing dhl name must be fraud.
A update after speaking with mark b I was assured delivery would take place today and everything was in order in fact the driver would phone me should ther be any problems ...he did not bother too ...apparently they can’t find my house now ....some delivery firm best to avoid seams there incompetent”
“Delivery was not made as they said they did not have the full address, but I was tracking the parcel on their system and after receiving an email to say I was next to be delivered this was followed 15 minutes later saying they did not have the address so could not deliver. This is the fourth parcel that have failed to deliver to me. Normal reason is I was out. Last time I cutting the hedge in my front garden and when I checked my phone I had a message saying they had tried to deliver but no one was home.
I will no longer buy from a company that use DHL or their UK Mail sister company.”
“Terrible service from a terrible company. Despite leaving signature release the driver did not leave the parcel. Then found out if I need to speak to DHL have to phone an 0844 number that DHL actually profits from so not only do DHL mess up your delivery, they then charge you to phone them to sort out their incompetency. And if you try to leave review on their own website similar in nature to this one an automated block comes up saying that they don't accept comments of this nature. A total sham. And in this day and age, DHL making you wait in all day is truly behind the times. Companies need to use other carriers as DHL truly is awful!”
“Got home to find missed delivery notice saying parcel has been left in the porch. I don’t have a porch! Front door opens onto the street. Parcel isn’t anywhere. No-one is answering phone. No way of finding missing parcel. This company knows that they have appalling service so they create a system whereby you can’t get hold of anyone to sort out your problem. Disgraceful.”
