“A food hamper from Marks Spencer was to be delivered on Saturday morning between 9 an 10 am. It was clearly marked "contains edibles". I received a text to say that it had been signed for by Paul. I phoned Paul on Sunday to wish him a happy birthday and he knew nothing of the parcel, let alone signing for anything. He asked neighbours and they eventually found the food hamper from M&S in the community bin area! The parcel was still clearly marked "contains edibles"! The hamper is of no use to anyone having spent a night in the bin area in rain. Totally disgusted and annoyed by this driver's lack of integrity and stupidity. So thoughtless and costly. DHL tell me in response that they are satisfied my parcel was delivered! I have now been told that some of my comments cannot be accepted! Don't ask me for a review then.”
“This is my second time that DHL handled the delivery of my orders and I always have to reschedule the delivery. They don't give updates when it's already on transit or already at your home for delivery. The only update that I got from them is a text message stating that "they tried to deliver the package but no one was home".
I was home between the time of delivery and didn't hear any ring on my bell or receive any updates.
It is frustrating that I have to call DHL to ask for redelivery. They just stated that the delivery person has more than 200 packages to deliver and they don't get paid to wait for the receiver to pick it up.
I woke up early and cancel all of my morning appointment to wait for my package to arrive and I have to do it again the next day because they failed to deliver my package. I feel like I wasted my time waiting for nothing.”
“Lies, lies and more lies! And it's impossible to speak to a human. It's the usual story of waiting in for a delivery then discovering a so called attempt has been made but you weren't in.
Well I was in and nobody called, nobody rang the bell and nobody left a card despite what it said on the text message which DHL sent.
Can't they deliver later in the day? No, it will disrupt there schedule I suspect. Hopeless, hopeless, hopeless! One star is too much.”
“London 2019 can't find address..... 😝
The customer service says they tried to deliver the package but the driver did not found the address. Its a High Street two storey building (Its a pub building with massive signs on it) but the driver was unable to find it. Funny.....
I called the customer service to redeliver it to me they assured me it will happen asap. Since then 2 full weeks gone, during the time I spoke with the customer services 3 times about the same problem all the time they said no worries it will be with you in the next two days.
Today I called again 4th time about the same package... Guess what... They said it was sent it back to the sender...
I belive they did not even tried to deliver/redeliver and to be onest I belive they lost the pacage and try to avoid the consequences... One star is too good rating for this service, I would not even call this a service..”
“admitted damaging my goods and then proceeded to fob me off from one person to another , i paid extra for insurance and they are doing everything possible not to pay out”
“"We're sorry but we haven't been able to deliver as our driver was unable to gain access to the delivery address" Driver is a complete and utter liar. I was literally standing outside waiting for it! Incredibly poor service.”
“Asked for my parcel to be left with neighbour, got home to find card put through door telling me it had been taken back to depot. Not even attempted to leave with neighbour. Rubbish service hopefully my first and last experience with them !!”
“Claimed to attempted delivery. No card and no sight of anyone on my CCTV. We were in so obviously no delivery was attempted. When I finally found a contact number, that was not a premium number, I was told "it must be a human error" ???. Cancelled order (eurocarparts) and went elsewhere.”
“Tried to arrange a collection and the person on the end of the line needed additional training before dealing with a customer! Ket apologising for "misunderstanding"... it wasn't a misunderstanding it was blatant errors on her behalf!
Then, return delivery was made without any notification. I arranged redelivery immediately to a store nearby. Apparently the store declined to accept it... How is this possible when they are an option on the DHL site?? The website to track still says it is "out for delivery" hours later. It also took hours for someone to reply on social media.
Surely a company this size should have better service? Will never use again.”
“On Wednesday the 16/1/19 a slip was put through my door to say they attempted to deliver my parcel but no one was home, on the slip was a link to re arrange my delivery, I went on the link and re arranged my delivery to go to my local shop as it then said 'Your item will be delivered to your Local Parcel shop Thursday 17th which was perfect as I needed my parcel for Saturday as it was a birthday present, it also said 'When your parcel is ready to be collected, a notification containing your pick up code will be sent to you' so on Thursday I did not receive a code, or on Friday, so after work on Friday I went to my local shop to see if it was there and I was told 'there's no parcel here' I then emailed DHL asking where it is, they got back to me and said its still at the delivery service point and that the delivery service point have been questioned and that they have rescheduled my delivery for tomorrow which was 23/1/19 it is not the 24th and I still have not been sent a pick up code, as I have emailed them again!
Very Annoyed as I need to send my Parcel back as its to late to give, I had to go and buy another present!
first time I have used DHL and it is most defiantly the last!!”
“VERY VERY BAD SERVICE (with the exception of Dawn in Customer Service) unacceptable delivery status...driver did not even get to property - confirmed by customer service - depot not call me to apologise...the worst communication and minus stars if I could put on rating...I doubt if I will be contacted....I will not use DHL after this experience...whatever happened to customer care, ownership and responsibility....DHL don't deserve any customers if this is the way they treat them...”
“Worst company I Ever had to deal with ! Worst costumes service!
Try get from dhl where they left my parcel and told me is sing By Ryan
No idea who is Ryan driver didn’t left any paper about where he left my parcel
So I think he can’t be ask do his job and give my parcel some on the street!
The worst company in uk !”
“DISGUSTING is too good a word to use for DHL service.
Absolutely disgusting delivery service! Webpage Redelivery options put the end-user in endless loops when trying to arrange/rearrange delivery. Even with the DHL Delivery Card, the DHL system does not recognise the card number that is needed to rearrange delivery. Now I am forced to attempt to find where my iPhone has gone!”
“Package was due Thursday 13/12. On Saturday tracking said there was an error in my address (there wasn't) and delivery would be reattempted next working day (Mon). It wasn't. There has been no further information posted on tracking since Saturday. It is now Wednesday. I have been unable to contact DHL by phone or email, and have had to ask the company to send a replacement. Such a shame as it isn't their fault. I will never order from any company that uses DHL again.”
“Awful service! Automated call service. 0844 numbers that cost 45p per minute on a mobile. Website that shows incorrect information on the tracking of the delivery. Pick up depot is no where close to where I live. No one that I can actually talk to on the phone.
I lost a day's pay waiting for a delivery that didn't arrive. It has now arrived but according to their website I am still waiting for delivery. It says The driver is on delivery number 7 and I'm number 20 on his list. The large package (a chair) arrived damaged so I refused delivery. In future when I order something online, I'll have second thoughts if they use DHL Parcel UK.”
“I have been expecting a delivery now for 2 days.
I spoke to a helpful woman over the phone yesterday telling me "the parcel has been collected today and i promise it will be with you tomorrow." today arrived and i phoned in put in my tracking number and was told over the automated system "your parcel will arrive between 1641 - 1741."
Brilliant i thought the time passed so i called up and waited for 25 minutes to get through to someone to be told the parcel hasnt been collected and wont be arriving until the 17th (5 days from now!)
I explained the story to the lady and how i needed this parcel today and was pretty much called a liar and when trying to escalate the matter with a manager i was told "i cant forward calls on and they will call you when they get a chance"
I will never ever use UK Mail or DHL for anything and this has pretty much soured the excitement of this jolly season.”
“This company should be wiped off the face of the earth.
Lies , lies and more lies , impossible to talk to anyone and when I finally got to someone more lies. After thorough research they never attempted to deliver the parcel, complaints by mail not answered. Tracking system fake entries.”
“I didn't even want to give them one star but had to otherwise I couldn't Write a review! On second attempt for delivery the driver said he called an hour later than I had been informed he would be, for him to say there was no answer!? I was in and had clear view of door! I didn't have a card put through the door either, I had to drive to local depot to pick up parcel to find 5+ people waiting in front of me with the same complaint!? So if you want to pay for delivery and go and get it yourself then this is the company to use, the whole service is shambollick 👎🏻💩”
