“DHL offer you a chance to arrange the delivery if you missing the parcel for any reason, via internet on their web site DHL.co.uk/on-demand but when you try to do this the message it's:Delivery option it's not possible because your shipment has been delivered .
On this situation the only option it's to call them and try to arrange something over the phone.
Thank you”
“Not at all happy! I was at home awaiting delivery - nothing arrived! The driver took a photo of my neighbour's driveway and we searched everywhere for the card he said he left but did not find one. The table I ordered had to be cancelled as I needed it for the next day. We had to buy one locally at a higher price - very unhappy!!”
“Online payment portal does not work
Tax Invoices never arrive with parcel, and to get them is a nightmare. Often the amount on the Tax Invoice differs to the ProForma. Absolute nightmare.”
“Parcel did not arrive, I stayed in all day waiting and checking the tracking details periodically. Eventually received an email 17:05 to say that they could not deliver. Phoned customer services straight away, which they charge 7p per minute for,and was told that the driver attempted delivery but I was not in. Driver couldn't come back as he was nearly back at his depot.. They are all a bunch of liars who could not be bothered to carry out their duties for which they are being paid.”
“In Germany DHL offers to deliver your parcels to a so called "Packstation". But they often fail to do so. They could at least bring your parcel to the next post office outlet. Instead they just bring it to some post office outlet which is often a long way from the original destination. If you ask them to move the parcel to a destination close to the original one they will refuse.”
“Shocking treatment texted me to say I was not home, when I was . then after 3 different telephone calls I managed to track them down and they refused to talk to me avoid them ... shouldn’t be allowed to handle parcels a total bunch of update on this dhl claim to nothing to do with parcel uk in a recorded conversation ...... parcel uk attempt to deliver my par el in a different town and a different street not even similar names ..,total idiots and should not be allowed to handle our parcels we pay for this service !
if my parcel goes missing I will take them to the claims court . I have tried speaking with you ,my wife has tried and the sender has also tried. Your company need its license to operate taking away .useing dhl name must be fraud.
A update after speaking with mark b I was assured delivery would take place today and everything was in order in fact the driver would phone me should ther be any problems ...he did not bother too ...apparently they can’t find my house now ....some delivery firm best to avoid seams there incompetent”
“Delivery was not made as they said they did not have the full address, but I was tracking the parcel on their system and after receiving an email to say I was next to be delivered this was followed 15 minutes later saying they did not have the address so could not deliver. This is the fourth parcel that have failed to deliver to me. Normal reason is I was out. Last time I cutting the hedge in my front garden and when I checked my phone I had a message saying they had tried to deliver but no one was home.
I will no longer buy from a company that use DHL or their UK Mail sister company.”
“Terrible service from a terrible company. Despite leaving signature release the driver did not leave the parcel. Then found out if I need to speak to DHL have to phone an 0844 number that DHL actually profits from so not only do DHL mess up your delivery, they then charge you to phone them to sort out their incompetency. And if you try to leave review on their own website similar in nature to this one an automated block comes up saying that they don't accept comments of this nature. A total sham. And in this day and age, DHL making you wait in all day is truly behind the times. Companies need to use other carriers as DHL truly is awful!”
“Got home to find missed delivery notice saying parcel has been left in the porch. I don’t have a porch! Front door opens onto the street. Parcel isn’t anywhere. No-one is answering phone. No way of finding missing parcel. This company knows that they have appalling service so they create a system whereby you can’t get hold of anyone to sort out your problem. Disgraceful.”
“Late delivery meant I missed my train & flight therefore cost me my holiday, devastated!
DHL ONLY want good reviews, wouldn't accept my original review”
“4 times we ordered in Germany and should be delivered by DHL but this company is one of the shit.it was never delivered to our flat even without a notice when he was trying or where we can find it or when he tried.it always was searching by ourselves where is our package and we paid for service,fantastic.Now I`m waiting since wednesday that means since 5days to deliver to me because they sent email that they will deliver at wednesday and the delivery status didn`t change since that.My item is waiting since 5days in a depot about 50km away.Unacceptable!!!!”
“I will never ever use dhl ever again. They have been hounding me by email, text, phone calls and now by letter for duty and vat charges on goods I never received for over 3 months now (from goods ordered in dec 2017, it's now end of March 2018). DHL are now threatening to pass my details to a debt collection agency!! An absolutely apalling, unprofessional, inconsiderate and disgraceful customer service and that's putting it mildly.”
“this is not the first time these dhl people did. third time . they never deliver my parcel , they just come and dont even knock the door or ring the bell even if someone there at home and waiting urgent for the parcel. so very bad customer service. why should we pay more and tell them to deliver ? ... please provide a good customer service to the customers who trust you people and pay the money.hope you all understand what customer service is after taking huge amount from the customer.”
“No advance notice of possible Customs issues and subsequent delays but took the money for shipment super fast!
Having been disappointed in express post from Singpost for a letter which cost $90 dollars and still took 2 weeks to send from Singapore to China (took 7 working days to get from the post office to Changi airport - a distance of 25km) we decided to use DHL to send 4 boxes of 25kg each from Singapore to Shanghai. Personal effects for relocation. Drop off of boxes and Collection was efficient. So was the taking of the payment of over $1100. 3 days later I get an e-mail from the Shanghai DHL office saying I need to translate the contents list into Chinese. Fortunately my assistant did this.
1 week later I am told I need to send my passport or take it myself to Customs in Pudong.
After asking the address I was told to wait until DHL had prepared the paperwork and they would let me know when the appointment would be made. Still waiting, now 2 weeks since the boxes were shipped.”
“dhl left 2 automated voice mails that someone would have to be to sign for package. driver left package at mail box 44 feet from front door on main st. no sig. after complaining driver came by looking around for package next am. big song and dance about how late he was and get this ''he did not want to bother anyone'' no package no pay pal help and buisness in UK customjackets.com. uk no help or even an e-mail response. BEWARE”
