“Terrible service if i had read the reviews before i would never have used DHL terrible in every way and you need to keep up on top of it as your deliver or tracking will just disappear really i will never use that company again .”
“WHERE IS MY PKG
This is the srecond day in row, your tracker and messages tells the driver is on his way to stop and make the drop off, and this disappears and shows the pkg is back in transite, what is going on? yesterday the guy's car broke down, hope he is not dying today.
The help center contact number you provide on your website, is as useless as your delivery drivers, it is just an automated system and no live agent to answer enquireis.”
“Worst delivery company ever absolutely disgusting, 4 months and I’m still waiting for a refund after you lost and damage by passed away mothers stuff. Do not use this company you will never get you stuff, you will never get a refund and you will be treated with absolutely no respect what so ever.
DHL
Directly hurting life’s
For profit”
“My son's birth certificate was sent from Jamaica which was suppose to be delivered to me by the means of me signing to receive same. On my personal profile with dhl it was saying that the package was delivered to the office in Orlando and when I made enquiries they stated it was delivered to me which I didn't receive. I called customer service and they told me that it was in their warehouse in Orlando and they will make sure i got it and up until now I'm yet to receive my package from December of last year and they sent an email again stating it was delivered again in which case it wasn't. So I want to know when and how am I going to receive my package which they lost.”
“The most useless delivery company in the world. Can't deliver to an address. Tell me it's the wrong address but it isn't. Don't seem to be able to ring a doorbell or a map.”
“Fundamentally incompetent. Their systems are flawed. Individual staff try their best (or at least some of them do) but they can't make up for the basic rot at the core. Try using someone else, that's all I can suggest.”
“Same story as many others have told. Claiming to have tried to deliver the parcel but no one was home (not true), and then delivering it somewhere else entirely, location unknown, showing a photo of my parcel propped up against a concrete wall... my bike parts have disappeared :(”
“Great company for b to c companies that sell fragile products. I manufacture glass items and send them through Ecom Express. It has been 2 years since I have been using their logistics and I have absolutely no complaints. Great going Ecom Express!”
“Sent a package for elderly parents in Philippines. They never got it because DHL held it for all kinds of ridiculous reasons that didn’t make sense (I later talked to a top supervisor who admitted those reasons were not supposed t have stopped them from delivering, but she did come up with a new one). They abandoned it at a warehouse without my knowledge and only told me a few days before it had reached its holding time limit and now I had to give them hundreds of dollars back and personal documents (that would take days to weeks to acquire) to maybe get it back or maybe never in a few weeks. How does that make sense when it was all their doing/errors that caused this? They always point back to the customer saying its their fault. Even if you reach out to them, they won’t help you in any profitable way. I sent that package to help my parents physically and one parent ended up in the ER and might have been prevented if she had had what she needed. DHL is evil. Don’t use. I lost almost a thousand dollars with shipping, contents, and international phone fees dealing with them for 3 months and they didn’t give back one penny. It is a evil organization.”
“Totally untrustworthy. We’re a small farm looking to expand our beef sales. The last two deliveries have been ‘lost’ in the system.
The latest one was due to be collected on Wednesday; the wrong parcel was collected. On Thursday the beef was collected and due to be delivered on Friday. Now, on Saturday, still hasn’t arrived so it will be unsafe now and no one is in the office to trace it. I’ll never, never use DHL again.”
“3 alleged attempts to deliver to a pick up point, knowing I would not be at home I thought this would be easier and safer.. Big mistake. Website when it gets updated, said attempted delivery and card left... I called shop who are open 7 till 11, no DHL been here all week. At the moment, no communication from DHL, if parcel is lost. Stolen or damaged. Asked sender to put a claim in, send out new pack but with a different courier. Incompetence is being kind to this awfull outfit.”
“I had a warranty repair that I had to send to Italy, organised by the manufacturer there. No problem with that. DHL picked it up and off it went. The manufacturer sent the repair back and the problems started. The item was stuck in customs at first, and now is in Leeds being held for ‘shipping related fees’ to be paid. The manufacturer has authorised DHL to charge this to their account, but DHL appear to be inept and a week later still won’t resolve the issues for delivery. One minute they say they are dealing with it, the other they tell me to contact the manufacturer again. Their customer service is useless and if the agent on the chat is being asked questions beyond their intelligence, they just terminate the chat. They refuse to tell me what the problem is as I am not the sender. How the hell am I supposed to contact an Italian company to explain there is a problem with a parcel when I don’t know what the problem is? I am in limbo with my property stuck in a depot. Extremely poor service.”
“Do not send anything from Germany to Spain. My mother sent 2 parcels, both were returned (paying extra) to Germany, while I never received a notification that the parcels had arrived in Spain in order to pick them up.
Calling the customers service, they just told me that they do not leave a note in the mailboxes anymore (!). But when sending the parcel, my mother (84 years old) was NOT asked to supply my phonenumber, so they could send an SMS.
For me, this is fraude.”
“Worst delivery ever. I have written instruction with DHL to leave my package by my door, no signature required. Got a message saying package will be delivered before end of day. At 8:30 pm I got a text saying driver did not leave package because no one was home. 1st - per instructions, package to be left. 2nd - I was home the whole day, no DHL driver came to my door. 3rd - I have a ring camera system that did show no driver came to my door and no DHL truck parked in front of my house. I chose to pick up my package instead of waiting for another failed delivery and was told by the clerk that many similar complaints are being filed. Terrible company, will never use again.”
“Received two times sms today: We hebben geprobeerd DHL Express vandaag af te leveren maar u was gesloten....
Bulshit whole day I was open/at home
DHL must be honest with customers.”
“I was to receive packages from DHL 3 times, every package was lost. The last package I was suppose to receive from them, I paid for express shipping. Apparently that means “lose the package faster”. It was lost immediately after the package was received by them. It never even made it out of the distribution center it was received at! No customer service. Nothing. I am no longer purchasing any more products from companies that use DHL. I’ll pay more to make sure I actually receive my items.”
“They don't even deserve "a star". If you are out there about to use dhl to send something very expensive, I hope you change your mind and don't.
My sister sent me a new iPhone 13 pro max she bought in Germany since on the 21/03/22 till today it is no where to be found. Dhl isn't helping either, their lazy customers service agent that works from home kept on saying "give it 1 or 2 day".Guess what today makes it 22days and the package is no where to be found.
Dhl is not a reliable courier, DO NOT USE DHL if you don't want to cry. It is very obvious that they are employing CRIMINALS as workers. This criminals don't care about their life talkless of your package.
USE DHL AT YOUR OWN RISK!!!”
“An £800 camera not delivered, but the accessories were. The company claimed it was delivered. I'm going to phone the police to get it investigated as I suspect the delivery driver has stolen /tampered with my delivery”
