“Avoid, avoid avoid. Five boxes not delivered Sent to wrong address. No real customer service. They'll tell you anything on the phone. Impossible to deal with.”
“I'd give DHL zero if I could. The most pathetic excuse for a courier I've ever come across. Had a package shipped from Germany to Australia. A very small item - cost AU$65. After six weeks of non-arrival and tracking saying its location was 'unknown' DHL's woeful excuse for customer service played pass-the-parcel between this country and that country. It finally arrived after nearly 8 weeks. What a joke.”
“I had always had a good and fast service, Untill DHL lost 1 of
3 boxes valued $2436.00 and no customer service, or email
or any way of tracking, not only they lost the box, they lost
their tracking info and any information on the package.
Very convenient on their side.
Now they also lost a good customer.”
“Professional staff and service. I have used DHL for the past several years and they have never failed me period. In my opinion this company is highly reliable and efficient in every sense. I recommend :To eliminate lost package or late delivery make sure you have the correct address and phone number..”
“Will not be using them again. Booked a parcel for collection the next day. The confirmation email said I would receive a time window on the morning of collection but received nothing. Waited all day but no collection attempted. Managed to speak to someone after 6 pm but was on hold ages who said collection was attempted at 4.29 pm. No, it wasn't. We are a firm of Solicitors and no-one tried to collect. Said someone would come the next day which they eventually did but could not guarantee the parcel would arrive by 1pm Monday so had to arrange alternative means of delivery. Delivery man also said that he was the usual collection person for this area and had clocked off at 3.30 pm. Very poor service.”
“NO CLEAR DETAILS INFORMATION BEFORE SENDING PARCEL
Dear DHL EXPRESS INDONESIA,
I am writing to inform you that I am the sender of the parcel with no. AWB 2118490651 on 10 March 2022 with the destination to Jakarta, Indonesia.
I paid the amount of £ 172.95 for box 6 ( 15 Kg ) by visa debit and directly paid at DHL Express EAST MIDLANDS AIRPORT (EMA), United Kingdom. On 13 March 2022, my parcel arrived at DHL SORT FACILITY Jakarta, Indonesia. I send my parcel to my mother as a gift / only for a personal individual, NOT FOR SALE as since covid pandemic we have not seen each other in real life.
From 14 March 2022 until counting today's date, 30 March 2022, my parcel is still on hold in Indonesia Custom, and as you know that you inform me that I need to pay for Handling Fee ( 2.5% from duty & tax ), Administration Fee, Rent Storage, Tax ( 10% from handling fee+document fee+warehouse ) and also complete documents.
By today's date, 30 March 2022, you want me to confirm to choose the option Return to Origin or Disposal. I already enclosed supporting documents I had, to RETURN TO THE ORIGIN OPTION. I prefer would like to give my parcel to a UK Charity Shops than DISPOSAL/DESTROY.
The Option for Return to Origin, you want me to have a Tax Card but I don't have a tax card. I explained to you that I AM NOT A BUSINESS ONLY A PERSONAL INDIVIDUALLY. I am only a housewife with 4 children and support financially by my husband.
As you know, The information you gave me at DHL Express EMA before I was sending a parcel to Indonesia only explains about providing The Receiver ( my mother ) ID CARD and I did.
You never give me more clear details information for me as the sender as a personal individual to provide a Tax Card. If I know about this, I DON’T SEND PARCEL TO INDONESIA & MAKE A PAYMENT.
Now, DHL EXPRESS INDONESIA informed me based on Indonesia Law No. 10/1995 about Customs, article 43 paragraph 2 and article 65 paragraph 1a and 2, If The Goods have been transferred to Indonesia Custom, DHL / PT Birotika Semesta CAN NOT BE HELD RESPONSIBLE FOR THE EXPENSES OR BE SUBJECT TO A CLAIM FOR PACKAGE.
THANK YOU FOR GIVING ME AN EXPENSIVE VALUE LESSON, DHL EXPRESS INDONESIA.
Regards
Veronica”
“Sent a mothers day present via DHL, posted on Monday 21st and paid for next day delivery. By Wednesday it still hadn't been delivered. No correspondence from DHL. By Friday I phoned them and managed to get through to someone who told me they had lost it!!! They said someone will "have a look for it and get back to you". Its now Tuesday, no parcel, no communication from DHL. I contacted them again and was told it is missing so can I please just file a claim providing all receipts and (this is the icing on the cake) proof of non delivery!!! So my mum has to email them to tell them that they've lost my parcel which they already know as they've admitted it. DREADFUL company, avoid like the plague.”
“DHL, well where do I start. I took a day off work as I had to sign for my delivery.... it never came. It was friday so I had to wait until monday to contact anyone. Monday comes.... another day off work... I contact dhl and their live chat "staff" called Pedro, promised he set priority on my delivery..... guess what.... never came.
I also got an email from customer service, and this is beyond belief.
Firstly its in 3 different fonts. The English is HORRENDOUS, and it states: (bear in mind this is Monday) Your item couldnt be delivered as we are unable to deliver monday, it will be delivered today and you should get your delivery soon.
Ok, it WAS MONDAY!!!
Theyre illiterate morons who dont give a damn”
“We are a UK based company in the UK importing pallets from Europe. Supplier arranged shipment with DHL. There is no contact number to discuss with anyone in the UK, only an email enquiry form.
It is impossible to talk to a human being in the UK. Road is closed-change to a nearby delivery point, but impossible to communicate this.
We have been waiting weeks for the delivery too.
Use a small business next time, where they talk to you and they value your business. Sheer contempt from DHL.”
“The tracking number for my package has it at Reagan Airport in DC since March 7, 2022. DHL refuses to declare it lost and therefore the company I ordered it from refuses to refund my money. Everyday I receive the same email from a different DHL employee stating that they will provide a status on my package within 24 hrs. When I call they tell me the same thing. They are the absolute worst shipping company I the planet. I think they are conspiring with Chinese companies to defraud people. I will never willingly purchase from a company that uses DHL as their shipper.”
“I ve order a parcel monday with next day delivery before 12pm,i try to contact your team every day,on thursday they said that the parcel has ben damaged and i will recieve it on friday.its friday and when i use the tracking number appears that it will be deliveren on monday.you guys are imposible,worst del8very company ever”
“I received an email that my package would be delivered by the end of the day. 2 hour later I received new email saying I wasn't home during the delivery... I have been home all day waiting that package to arrive and I didn't get any kind of notice, phone call, text message, knock on the door, anything to telling me they were behind my door!
Because of that I had to reschedule delivery time and cancel all of my plans for that day.”
“Your customer service is the worst service I have ever encountered!! First off we was told our package would be here on March 22!! It was delayed due to weather!!! We didnt have bad weather, but was assured that it would be here the following day, they 23rd. At noon I called to see when it was too arrive. I was told it wasnt arriving, but I could go pick it. I drove 114 miles to be told it wasnt there. But again was guaranteed it would be here on the 24th! We have been lied to so many times. For the last 48 hours, I have called to talk to a supervisor and so has my husband. We was both told they would return our call within 2 hours!!”
“Expected three boxes yesterday. Two were delivered the 3rd is apparently stuck in Cambridge. Live chat doesn't work at all. I'm unable to build the hutch until the run arrives. No updates on why the three boxes were separated.”
“ABSOLUTE CON!!!!!!!!!!!!!!!, they text me to give me a time, I was here all day, I have no card no nothing, I got an email telling me they attempted delivery at 17.12 and hour after my slot, and it’s just all lies!!!!! That’s why they don’t have an actual customer service number, no I have to traipse around London to some far away shop and carry a wardrobe home, absolute joke of a service, especially when you consider how much you pay!!!! I will never, ever ever ever ever use your lying waste of money and time service again ****** and I will be adding my review to every website I can find, because you can’t review on their own website, and noticed how they are all 10 😂”
“What an absolute shower DHL are ! They set themselves extremely low standards and always fail to meet them. They have frustrated me to the point of using the description; SHITBAGS !”
“Horrible experience with DHL, they dropped my package at USPS and then needed me to fix a typo in my address, I updated my address with them over the phone and they have since lost my package. I have called EVERY DAY FOR A WEEK and every person I talked to says they are going to get to the bottom of it and find out where it is and call me back and I haven’t gotten one call back. 0 out of 10 do not recommend DHL!”
“I had sent a document on 12.02.2022 from Germany to India but it has not got delivered yet. Status has not been updated since 22.02.2022. i have called dhl a few times and they tell em the flight to destination has left on 25.02.2022. But today is 10.03.2022. Are they sending letter using ships? No one knows where my documents are. Horrible service.”
“AVOID AT ALL COSTS! This company is nothing like International DHL, they are terrible, cost our small business over £5000 in lost consignments. They often deliver in 2-3 days not 24 hours like advertised. I would hate for anyone else to loose out- use a proper service like DPD instead for your small business”
