“Had to send a parcel back to Italy . DHL picked the parcel up it arrived at the destination but nothing in the Box EMPTY. Looks like there is thieves in this company steeling peoples parcels . Looking at some reviews I’m not the only one this as happened too. DO NOT USE THIS COMPANY”
“Too bad I can't give 0 stars. DHL is absolutely useless. My parcel from Italy to the UK has been shipped on November the 30th. Since December the 1st is in Milan on hold. It is now in its 10th day of not moving and Customer Service is not able to say when it will leave the hub. Assuming that at some point if might leave (and I seriousy doubt this, at some point I'd expect that the parcel wil just disappear), it still has to get through a few more hubs. This is insane, I have been only provided with excuses, but there is no excuse for doing absoutely nothing for 10 days. Avoid it, they should not really be working. DHL should consider changing its business to storage units, perhaps that might work.”
“Used the company twice, first time my level got lost 3 times and ended up never receiving it sent back to sender, second time impossible to speak to anyone the communication is shocking and no clue as to where my parcel is two weeks later.”
“Never used your company and sadly will never will again first you sent me a bill telling me I had to pay import tax which cost more than what I had bought from e bay 2nd hand I told you to send it back which you said you will.the next week you told me you would be sending it to me again I phoned you saying we had already discussed this.then 2 days after a no script van drives up someone gave me a package that the only language to his knowledge was arabic.before he fled
Yes indeed it was my product that was meant to be sent back.after 3 conversations with you helpline.3 times my conversation was disconnected and having spent a considerable amount of money phoning I got a woman on line telling me I should sent it back to the nearest DHL pick-up point and that they will send me the voucher do do it within my e mail address it did not arrive
Hence I had to return it to you and pay for your faults.”
“Unfortunatly my parcel was not being delivered and there are not working contact info that I could contact to know what happened to my parcel the only hope is writting reviews about it till someone answer but it is not working so far
Stay away from this company
It is waste of time, money and unhappy christmass for my nephews that are expecting my presents”
“Totally useless. Pick up booked for Wednesday, no show Thursday no show Friday no show. Monday turned up, so you pay for 1 to 2 day delivery and get 7 day delivery. No response from the help emails total joke. Will never use again”
“Every time I get a delivery from DHL, it never gets delivered on the day its scheduled. You have to call & get it arranged again. This is my 3rd delivery unfortunately from DHL again I had to call them with a premium number to rearrange delivery. I Don't understand why companies would use a rubbish courier service.”
“FULL OF THIEVES. Delivery driver collected my fully insured package but it never came up on tracking system and after 8 days I contacted them to witch they asked for proof he collected it but dhl don't provide in my area. Delivery drives stole my package. USE ANOTHER COMPANY or Take pictures of the delivery driver/van collecting”
“Utter garbage, the package came from who knows where courtesy of ordering through manomano, it made it to the UK and then disappeared. No one answers the phone, no one cares. Can’t get money back, I want to kill someone I’m so angry and sick of trying!!!!”
“We expect a package from dhl, today dhl comes while we were at home, put a card in letterbox without information to which neighbor has delivered packages, call dhl 0900 costs 1 euro per call because they are customer oriented!
ring the bell each neighbor ask them one by one or have received the package, is annoying or not?”
“DHL, the worst user experience ever
You always truly know a company's customer service when something goes wrong, and you need them to solve it or at least make a fast sincere apology and a fair refund.
Listen carefully to what happened to me. On November 5th, I shipped a package with some medicine to a friend of mine in Brazil because his little daughter suffers from a severe allergic reaction, and it was easier, faster and cheaper to get this done here in Canada than in Brazil, believe me.
I tracked the package during the whole process and kept my friend informed since this important shipment had to get to its destination as soon as possible since we don't know when the next allergic reaction would occur, and they were running out of this medicine there.
The package with this medicine worth CAD$ 408.87 was delivered on November 9th, which is pretty fast based on prior experiences. But to our unfortunate surprise, the package arrived empty.
DHL in Brazil went on an investigation to figure out what happened to the package, but they didn't find anything. It took 9 more days to inform my friend in Brazil that they couldn't find anything there. They notified DHL Canada, and in a couple of days, I received an e-mail asking me to file a claim for formalities, and I did it immediately!
At this moment, even though we were all sad because this simple task of sending a package with this important medicine was not accomplished because we all know that kind of things happens, we were tied to the hope of getting a fast, sincere apology and of course, the fair refund to buy the medicine and send it again.
But guess what, it didn't happen this way! I have just received a call from a gentle and respectful attendant calmly saying that I would be refunded only CAD$ 3 and some cents calculated based on the weight of the package because I didn't choose to check the insurance option.
I was frozen, not believing in what I've just heard. At that moment, I thought that was some lame prank. But that was what they told and offered me.
It is unbelievable that such a big and renowned company, at least I thought it was, has this awful kind of policy.
I will never, ever use DHL again, and I will do my best to discourage people from doing so. I'm actually going to do this bad review in all media I have access to, including my website http://shareisthekey.com where I have numerous followers.”
“They tell you it's been delivered and there's a picture of a box next to a wall that is nowhere near our house. Then reportedly collected box and should have delivered it. Nothing!”
“Delivery promised for Wednesday 25th November. Now Monday 30th and still no parcel.
The item valued at £1000+ can be tracked from Heathrow to DHL Liverpool on Wednesday but then the tracking status freezes.
Rang DHL customer service every day and they just state that they will email the issue to someone else to sort out. No information regarding the item or why it is still there (I presume it is?) or when it may be delivered.”
“Awful. Useless at finding the address. You can't speak to anyone and get cut off. Don't deliver when they say its out for delivery. When its eventually received the box is bashed and the product inside broken. Will never use again”
“Most delivery services in UK are not great, but this is not excuse for DHL’s having by far the worst of them all. Fun example: call them back using the tracking number they give you, and they can’t recognise that number!!!
Oh, and their customer “service” might just hang up and you...”
