“I was expecting a delivery today. But the drive somehow managed to go to a wrong address twice which was mills away from my address!!!! I called customer service but no response from them”
“2nd time in 4 weeks, very poor service, so bad that in fact now I will refuse to buy a product if DHL is the only shipper available.
The staff in HCMC in Vietnam are arrogant and unhelpful.
DHL asks for product information, then repeatedly asks for it after being sent.
Absolutely no communication at all after sending request for information which was replied to by return.
The latest package arrived in HCMC on January 12th, I still have just received it on Jan 18th.”
“I did expedited/expess shipping.
Its been almost two weeks that DHL has been in possession of my package. I look daily to see where it is because it's of medical necessity. The tracking goes from one day in clearance, to another day on hold, to the next day approved, to starting over and going through the same thing all over (ie clearance, hold, approved and again starting over with the same thing). I called to find out when I could expect my package and the best I could make out from the person, was, I just needed to be patient and wait. No wonder they have less than a one star rating. Sad, very sad.”
“I purchased an item from Amazon, had I known the shipping method was DHL, I would not have bought it, it is my 4th nightmare experience in a row, 10 days late from delivery date, it is "out for delivery" in a city 600km away from the destination.
I expect it to be lost, will be asking for refund from Amazon.
STAY AWAY FROM DHL, other couriers work much better.”
“Tracking number = 7689004153
I paid for the next day delivery and the parcel was sent to my address on Monday !!!
Third day(!!!!) in a row they just lied about attempting to deliver. 5 people in the house and no bell no knocking no card left.
Shockingly abominable service
How come these monkeys are still in the business ????
Thursday
January, 14 2021
08:05 Local time | Delivery attempted; recipient not home | LONDON-HEATHROW - UK
Thursday
January, 14 2021
07:47 Local time | With delivery courier | LONDON-HEATHROW - UK
Wednesday
January, 13 2021
08:07 Local time | Delivery attempted; recipient not home | LONDON-HEATHROW - UK
07:47 Local time | With delivery courier | LONDON-HEATHROW - UK
Tuesday
January, 12 2021
08:19 Local time | Delivery attempted; recipient not home | LONDON-HEATHROW - UK
07:39 Local time | With delivery courier | LONDON-HEATHROW - UK”
“Absolutely a disgraceful service. Parcel damaged first and then not delivered even if they are keeping confirmed this. Customer service doesn’t reply either on email or phone. Stay away if you can”
“In the last 3 days, they claim that they are going to attempt a delivery but nobody is coming. When I tried to contact their customer service the lady refuses to give me any help, give me her manager and in the end, she HANG UP THE PHONE to me..... ”
“A total scam they will scam you off your cash in the pretext that there are storage fees of a minimum of 30$ + vat ......overcharge customs fees....a small package of cosmetic has cost way more than the purchase price. They don't send alerts on time so that you pay storage charges.....how are they being allowed to con people in broad daylight!!!”
“Actual complete liars. Stated attempted collection today after I was told to leave a sign on the door with info for the safe place for collection.
I did this and it literally could not be missed. Come home and still sitting there.
I have security footage during the time DHL stated attempt and not a single person come down my drive to front door.
Appalling behaviour.”
“DANGER DANGER DANGER
If you see a good review they wrote it..... Amazon should be banned from working with them.... there should be some sort of Class Action Suit....
This is a Knowingly Willingly Premeditated Scam.....They give you tracking numbers that don't even exist.... I'm curious as to why the Better Business Bureau hasn't shut this place down.... the reviews say it all”
“Took a half day unpaid to be home to get the package delivered after I booked the window... still no package way passed the working day and the window I booked. I'm really happy I spent my time unpaid for a delivery that wasn't necessary at all since it's still not here.”
“Three separate items from three separate sellers the same outcome from using this shower of s***e.
I haven’t got the time or energy to highlight all the problems but if you read the other reviews you’ll get the gist.
From now on I will check first to see who is using DHL and make sure I buy elsewhere.”
“AVOID!!!
Do not use it !!
I was waiting for delivery ( Christmas present ) , on the 23th I check the tracking and what a surprise - it appears that I refused the delivery and it was sent back to the sender!!!
WHAT A LIE !!!
I never got any parcel to refuse it. I think because it was 23th of December , the driver got lazy and didn't and it was just easier to send it back than to deliver as I am living in the middle of nowhere.
AVOID ! AVOID ! AVOID!”
“Ordered a small part,(battery cable from Rock Auto), paid extra to have the part by the 31st of December. The part has been shipped from N.Y, to Ohio to Los Angeles Ca. back to Ohio and according to tracking info on its way to Tulsa Ok.(I live near Oklahoma City). I still do not have the part. I would give this company 0 stars if possible!!!!”
“The absolute worst company I have ever dealt with in 38 years of business. They don't know where my package is or when it will be delivered. I paid almost 2,000 to ship from England.
The managers and executives are hiding from their customers and letting the hourly employees listen to our complaints on how bad they have managed the company.
The only thing I can think of to wake them up is to actually council their employees to quit taking the grief and start making the big wigs manage the company better.
So far I have talked to 2 of them explaining that they have no future in a company that is the worst in the nation.
Yes it is that bad”
“This company is the worst - even worse than Hermes - they offer delivery slots, confirm these as agreed and then completely ignore. I requested a particular date and time and useless DHL chose to deliver 2 days earlier (of course I wasn't home). Despite my tracking still showing my delivery slot for 'end of today', having contacted DHL customer service, I am told it will be at least another 5 days. All Customer Service do is apologise, say the understand and say there is nothing they can do....wheew....AVOID THIS COMPANY - THEY REALLY ARE THE WORST!!!”
“Useless courier. The only way to circumnavigate their ridiculous 'delivery attempted; recipient not home', when you wait the whole day with eyes on the drive, is to assign the delivery to a local collection locker. Even then you will receive a few days of the above 'not home' message, suggesting even the system they use is useless and takes a few days to update?!? DHL is a lost cause and everyone who has ever been burdened with them realise this.”
“DHL Parcel UK is possibly the worst courier service provider in the UK. Would 100% not recommend.
Every other courier can be easily contacted for questions or if anything goes wrong.. but try getting in touch with DHL and only frustration will await you. We had a parcel sent for next-day delivery on the 17th of December. The only update on the tracking information is from the 18th of December: "Your parcel is delayed and will be delivered on the next working day".
2 weeks later and still nothing. Even worse - try contacting them over the phone just to hear a robot repeat the same sentence and then hang up on you. No opportunity to speak to a real person or raise an complaint. DHL must only make profit from people who give up trying to contact them. If you're feeling adventurous, you can always try their alternative methods of contact - Facebook/Twitter - but forget the estimated 4 hours response time as we've waited over 48 hours.
It should honestly be illegal for a company to be so non-contactable especially given that it's supposed to be "next-day delivery", but god-forbid if something goes wrong (which happens often) you cannot contact them for 4 more days.
Their customer service is non-existent. Just use Hermes or Royal Mail or literally any other provider which has real people you can contact when problems arise and save yourself the headache down the road.”
“They never deliver the parcel. Just leave a card even when I am home waiting for delivery. This time no card, no call. On 29 Dec 2020 the tracking said out for delivery. By the end of the day Status was updated to Ready for collection as requested. I didn't request that. Now cannot reach the customer services as its all automated reboots on the phone. I guess, got to waste the time to pickup myself. They take full money but never deliver.”
“I sent out my parcel more than 2 weeks ago, to Kenya, Waybill number 8718486173. It was a small free Christmas gift, like I have sent thousands of times with TNT or FedEx. However, more than 2 weeks later, the DHL Kenyan office has taken more than £100 from me, and one corrupt fellow called Ochieno continues to contact the recipient with more demands for money. Last week it was ‘customs fees’. This week it is ‘storage fees’ of more than £30 for a parcel of less than 200gms. I have never written reviews before, but I thought I should WARN any unsuspecting customers who may not know how DHL is complicit in Kenyan corruption. What is disgusting is that I have contacted DHL many times about this but nothing has happened yet. One Kathy Wileman from their UK office even promised to get back to me, but nothing still. I guess that is how this company makes money from its African branches: by delaying delivery of parcels so they can demand ransom from its victims. PLEASE AVOID DHL FOR ALL SERVICES TO AFRICA. DISGUSTED CUSTOMER.”
