“Claimed to attempted delivery. No card and no sight of anyone on my CCTV. We were in so obviously no delivery was attempted. When I finally found a contact number, that was not a premium number, I was told "it must be a human error" ???. Cancelled order (eurocarparts) and went elsewhere.”
“Tried to arrange a collection and the person on the end of the line needed additional training before dealing with a customer! Ket apologising for "misunderstanding"... it wasn't a misunderstanding it was blatant errors on her behalf!
Then, return delivery was made without any notification. I arranged redelivery immediately to a store nearby. Apparently the store declined to accept it... How is this possible when they are an option on the DHL site?? The website to track still says it is "out for delivery" hours later. It also took hours for someone to reply on social media.
Surely a company this size should have better service? Will never use again.”
“On Wednesday the 16/1/19 a slip was put through my door to say they attempted to deliver my parcel but no one was home, on the slip was a link to re arrange my delivery, I went on the link and re arranged my delivery to go to my local shop as it then said 'Your item will be delivered to your Local Parcel shop Thursday 17th which was perfect as I needed my parcel for Saturday as it was a birthday present, it also said 'When your parcel is ready to be collected, a notification containing your pick up code will be sent to you' so on Thursday I did not receive a code, or on Friday, so after work on Friday I went to my local shop to see if it was there and I was told 'there's no parcel here' I then emailed DHL asking where it is, they got back to me and said its still at the delivery service point and that the delivery service point have been questioned and that they have rescheduled my delivery for tomorrow which was 23/1/19 it is not the 24th and I still have not been sent a pick up code, as I have emailed them again!
Very Annoyed as I need to send my Parcel back as its to late to give, I had to go and buy another present!
first time I have used DHL and it is most defiantly the last!!”
“VERY VERY BAD SERVICE (with the exception of Dawn in Customer Service) unacceptable delivery status...driver did not even get to property - confirmed by customer service - depot not call me to apologise...the worst communication and minus stars if I could put on rating...I doubt if I will be contacted....I will not use DHL after this experience...whatever happened to customer care, ownership and responsibility....DHL don't deserve any customers if this is the way they treat them...”
“Worst company I Ever had to deal with ! Worst costumes service!
Try get from dhl where they left my parcel and told me is sing By Ryan
No idea who is Ryan driver didn’t left any paper about where he left my parcel
So I think he can’t be ask do his job and give my parcel some on the street!
The worst company in uk !”
“DISGUSTING is too good a word to use for DHL service.
Absolutely disgusting delivery service! Webpage Redelivery options put the end-user in endless loops when trying to arrange/rearrange delivery. Even with the DHL Delivery Card, the DHL system does not recognise the card number that is needed to rearrange delivery. Now I am forced to attempt to find where my iPhone has gone!”
“Package was due Thursday 13/12. On Saturday tracking said there was an error in my address (there wasn't) and delivery would be reattempted next working day (Mon). It wasn't. There has been no further information posted on tracking since Saturday. It is now Wednesday. I have been unable to contact DHL by phone or email, and have had to ask the company to send a replacement. Such a shame as it isn't their fault. I will never order from any company that uses DHL again.”
“Awful service! Automated call service. 0844 numbers that cost 45p per minute on a mobile. Website that shows incorrect information on the tracking of the delivery. Pick up depot is no where close to where I live. No one that I can actually talk to on the phone.
I lost a day's pay waiting for a delivery that didn't arrive. It has now arrived but according to their website I am still waiting for delivery. It says The driver is on delivery number 7 and I'm number 20 on his list. The large package (a chair) arrived damaged so I refused delivery. In future when I order something online, I'll have second thoughts if they use DHL Parcel UK.”
“I have been expecting a delivery now for 2 days.
I spoke to a helpful woman over the phone yesterday telling me "the parcel has been collected today and i promise it will be with you tomorrow." today arrived and i phoned in put in my tracking number and was told over the automated system "your parcel will arrive between 1641 - 1741."
Brilliant i thought the time passed so i called up and waited for 25 minutes to get through to someone to be told the parcel hasnt been collected and wont be arriving until the 17th (5 days from now!)
I explained the story to the lady and how i needed this parcel today and was pretty much called a liar and when trying to escalate the matter with a manager i was told "i cant forward calls on and they will call you when they get a chance"
I will never ever use UK Mail or DHL for anything and this has pretty much soured the excitement of this jolly season.”
“This company should be wiped off the face of the earth.
Lies , lies and more lies , impossible to talk to anyone and when I finally got to someone more lies. After thorough research they never attempted to deliver the parcel, complaints by mail not answered. Tracking system fake entries.”
“I didn't even want to give them one star but had to otherwise I couldn't Write a review! On second attempt for delivery the driver said he called an hour later than I had been informed he would be, for him to say there was no answer!? I was in and had clear view of door! I didn't have a card put through the door either, I had to drive to local depot to pick up parcel to find 5+ people waiting in front of me with the same complaint!? So if you want to pay for delivery and go and get it yourself then this is the company to use, the whole service is shambollick 👎🏻💩”
“DHL completely and utterly rubbish.
what more to say 3 parcel lost
poor customer service
poor service
try getting hold of this man, I can't as he want to hear about all the complaints and deal with them personally......
what a joke, go else where, don't waste your money.
Mr Danny Van Himste (Managing Director DHL Express Belux) and Mr Patrick Gilis (Customer Service Director DHL Express Belux) want to hear your complaints first-hand.”
“Sometimes ok but a few times send text with a massive window - will be delivered before the end of the day
Idiots- I have to stay in and then they cancel until the next day
Kuntwipes”
“If I could give 0 I would. I pay for a faster delivery. The day before the delivery I get a message confirming time and date of delivery. I take the day off work to get the parcel as I am not able to collect from a depot/I won't be able to arrange a re delivery (no one will be home). This is what happens on the delivery day:
1) I am sitting in the front room waiting - I get a message that my parcel has been left in outbuildings. I have no outbuildings. I rush out, no sign of driver or parcel. No telephone number to trace my parcel. Months later I found out the driver left the parcel in my neighbours outbuildings (never got this parcel back)
2) I am sitting in the front room waiting - I get a message that my parcel has been left in outbuildings. This time I am prepared I manage to track down the driver who tells me "I left your parcel in your neighbours outbuildings, no one is home just go in and get it yourself"
3) I am sitting in the front room waiting - I get a message that I need to arrange a re delivery as no one was home to sign for the parcel. After numerous and costly calls I still don't get the parcel on the day I should and will have to take another day off work and spend more money to get a cab to bring me to depot and back next week.
4) I found a parcel for someone else (at a different address) left in my garden. Again you try to get to talk to someone on the phone which proves to be impossible. I had to track down the person on the internet to get them their parcel (I guess you pay DHL for deliveries but you have to deliver yourself).
A little note on your customer service too: they seems so nice "oh the driver didnt knock? I will get him to come back and I will give you a call back in about an hour to confirm" they then proceed to hang up without taking your contact number to call you back. Any of these drivers ever came back? no.
no complaints process or support so next time you send with DHL you may just want to go and deliver the parcel yourself, it will cost you less time and money and mental health.”
“I had made an online purchase and DHL was the company delivering the package, I was told Wednesday Nov 14th between 8am and 8 pm was the window.i run a small business and was at the front desk all day on the 14th, the driver sent a text claiming that he made a delivery attempt at 5:15 which was not true.
I'm in a small plaza that overlooks the whole parking lot and know for a fact that he was never here so I had to reschedule for the next day some time between 8am and 8pm and I called customer service to ask what was going on with the driver and they seemed friendly enough, but the next day it was almost 8 and they haven't made the drop yet so we called the driver who seemed very frustrated with the call and told me he wasn't going to be able to make it so we closed up as usual.
I called customer service again and asked what the hold up was and was told the driver made another delivery attempt that night after I closed, he most certainly did not! so I told them to turn the package around and send it back that I would look for a supplier that went through UPS or FedEx to which they asked if I was refusing the delivery. How can I refuse a package that they haven't delivered?
So they blamed ME for the error because I didn't tell them that I was a business, that they thought it was a residential delivery. if the driver had showed up the past 2 days as he claimed at a commercial plaza with insurance companies etc. in it he would have known it was commercial and not residential and should have corrected it there but did not.
If you can avoid doing business with DHL then don't, TERRIBLE, TERRIBLE, TERRIBLE! this is not an American owned business and their hired help seems very poorly trained.”
