“They broke my box and lost/stole my stuff. The insurance they sold me did not pay for anything as they asked for purchase receipt of every missing item!”
“I paid extra for next day delivery and waited in all day ...3 days later it arrived.
Extremely frustrating as the tracking link did not work and no one would tell me the courier tracking number was so I could contact the courier.
When I asked for a partial refund I was told Parcel Monkey have small print which states they are not liable if the courier does not deliver as paid for!
Refused to entertain a partial refund for the extra I'd paid for next day delivery”
“People be aware, my parcel was picked up 10 days late then after 2 weeks I was told that I didn't attached some paper work which I did and they told me that i am lying then i asked them to return the item back to me after they said corrier refused to send the item and now they want to charge me 20 pounds then They Said they gone keep half of the amount that i paid which is 100 pounds (my parcel was international) and when I had a chat (don't even try to find their phone number they don't have a phone number)
They Said it's my fault my problem.......so I don't know where my parcel is, and they kept my money and I should pay another 20 pounds ....I lost my money my reputation my time and they don't give a st....at all so people be aware”
“I would give them no star if i could
People be aware, my parcel was picked up 10 days late then after 2 weeks I was told that I didn't attached some paper work which I did and they told me that i am lying then i asked them to return the item back to me after they said corrier refused to send the item and now they want to charge me 20 pounds then They Said they gone keep half of the amount that i paid which is 100 pounds (my parcel was international) and when I had a chat (don't even try to find their phone number they don't have a phone number)
They Said it's my fault my problem.......so I don't know where my parcel is, and they kept my money and I should pay another 20 pounds ....I lost my money my reputation my time and they don't give a st....at all so people be aware”
“Avoid! I sent a large and very heavy item that went missing. The item was worth £2350 and all insurance options were disabled due to the price of the unit. I thought it was a Next Day Delivery service and quite simply items like this don't just go missing! Customer services were very unhelpful, Parcel Monkey are not a member of any Alternative Dispute Resolutions Programs and I feel like they don't care a less, informing me there is nothing they can do after 2 days of raising the issue. In addition, they misled on their reviews as the star system next to the courier service is not actually for that courier service, it is for all companies!”
“Poor service!! Cant claimed insurance due to TnC when it is clear that the item was broken due to poor handling indicated by badly damaged box. If the box was in a very good condition then I would have accepted that it was my fault however only some of the pieces was broken indicating that it was safely wrapped and it would have arrived safe and sound if it was properly handled!!!!. Avoid avoid avoid this company!”
“Shitty service. Could not claim insurance. They blame us for not reading the TnC. If you cant insured such items please stop doing you business. The item was well wrap, well pack. Received the box in poor condition. Box was totally damaged. Do not use Parcel Monkey.”
“TOTALLY AVOID THIS COMPANY ...They take your money and after the parcel is delivered ..come back for more money ! Stating the parcel was the wrong dimensions/wrong weight ? How strange when two of us agreed on both weight/ dimensions before posting..They asked me for photographic proof ...in return I have now asked them the same question ..still waiting! I sent a message via the Robot last week ..stating they were not to extract any further money from my credit card until resolved ..I today notice they have helped themselves...and on looking at other reviews several people have had the same bad experience as myself. We can't all be wrong .. AVOID AVOID.”
“firstly they didn't turn up to collect and Ihad to keep calling then Royal Mail dropped and broke our package so it couldn't be returned. Then it was lost in the system somewhere so we couldn't pick it up for two weeks and then they say they won't pay out on the insurance because the recipient did not respond their email when the recipient tells me they never even emailed them.
THESE PEOPLE ARE A DISCRACE”
“I used this company and they failed to ship my parcel and they said your parcel has returned to us. when I ask for the parcel to be returned to me they charged me £14.75 just to send it from Southampton to London. despite paying for the return now its 1 month and I didn't receive my parcel. they are liars and every time i contact them they lie to me. please avoid those scammers.”
“They will scam you
£54 charge for parcel being underweight 10kg not 30kg. Fake measuring.
I delivered exercise equipment back to Amazon, it weighs 30kg, as stated on the website. I took a picture of my parcels weight too for reference.
On a £14 order they charged me an additional £54 for being....... Under weight. Weighing exactly 10.0kg on their measurements. Bear in mind it was 30kg, and a large box so 100% a 2 person lift.
Anyway I disputed the charge and showed proof, they want me to have printed labels stating the weight and dimensions or won't help.
I have told them I want proof of this magical 10.0kg reading .. I don't I will get a response
I am going through chargeback with my credit card company as it will be easier”
“Unfortunately my parcel was never delivered, was declared lost and the customer service team was to my experience and belief not able to handle the case with competency.
Further to this, they will not compensate them loosing your parcel, even after insurance unless you provide proof of purchases (receipts) of items in your parcel. So please make sure you read the reviews, T and C's etc before you choose them, at least for international purposes as they will not take any responsibility apart from the delivery cost.”
“Sent a parcel to Sardenia with some used clothing left behind from an aunt who came to visit, with a couple of bags of confectionary and some instant coffee. All was declared on the parcelmonkey website prior to booking. The parcel was collected by DPD the next day. 10 days later the parcel came back undelivered and unopenend. When I rang DPD they told me I need to get in touch with parcelmonkey as it was booked on their (parcelmonkey) website. Only able to contact them (p/m) via live chat they told me the parcel had items that was prohibited from sending and because of that there would be no chance of a refund. I realised it was gonna turn in to a long verbal argument to try and get a refund and didnt have the time or nerve to persuit with via live chat. Oh, £22 it cost me plus the £39 I payed sending from the P/O via Parcelforce. Never again!...Parcel2Go next time.”
“Ordered a label, was told it would take an hour....6 hours later, no label. They keep saying wait an hour. They won't tell me how to cancel the order. The money had already come out of my account, they are saying insufficient funds. Total scam...dont take a chance! Wish I could give negative stars!”
“3 weeks ago I posted 4 dresses to a customer in the US. I used the same grey mailing bag I have always used. I then received an email telling me that my 55cm mailing bag was measured at 88cm and it weighed twice as much as I quoted! I was then automatically charged an additional £10! When I wrote and complained about this and asked to see the evidence, nothing solid was supplied. I had used Parcel Monkey for many years but the total lack of customer support when they make a mistake is disgusting. Well done Parcel Monkey for losing a customer for life. Avoid this company at all cost. Everything is fine when they take your money. They do not want to know when something goes wrong.”
