“I would give them zero or minus 5 if possible. this company is absolutely a scammer, you can't find any contact phone number of this company on internet. I booked a next day delivery service with DX from parcel monkey website and paid £16 as I paid extra for £200 compensation if my parcel get lost. the carrier collected my parcel 3 days later, one week later, I found out my parcel was lost, so I ask them to give me compensation, these scammers did nothing at all, they kept silence, didn't response my questions and my enquires, my parcel is worth of £285, I paid £16 to them for a £200 cover, after their carrier lost my parcel, they did nothing to compensate my loss, THE ONLY MEANS OF CONTACT WITH THEM IS MESSAGE ON THEIR WEBSITE. I was trying to find a real phone number to call them, but you just can't find ANY real phone number AT ALL on the internet, nor any real address of this company, they are invisible!!!! when they do not want to talk to you, they ignore you, and disappeared! IT IS SO CLEAR THAT PARCEL MONKEY ARE SCAMMERS, IT IS A CON COMPANY !!!! I HOPE SOMEBODY FORM GOVERNMENT CAN STOP THEM CONTINUE CHEATING INNOCENT PEOPLE. IT IS AWFUL TO SEE THEIR ADS ARE EVERYWHERE ON THE WEBSITES.”
“Booked DX to pick up my parcel next day. By 4.30 they still hadn't arrived.
Contacted Parcel Monkey live chat, they had chased it up a few hours previously but hadn't heard back from DX, said they couldn't do anything & asked me to wait till 6.
I cancelled and took the parcel to the PO.
Awful company with shocking customer service!”
“After sending a item to a customer of mine, the item was logged has being damaged in the shipping company's depot. Once my customer got the item, he found that it had been damaged. opened a case with parcel money who after a month of slow replies, said the package didn't fit the needs and wont be paying out on the case. The fact the shipping company logged that the package was damaged in their hands, parcelmoney said they wont be changing their minds. I've now lost £400 due to my customer wanting his money back, i've also lost a good customer of mine and wasted over a month dealing with parcelmoney. Sure to say i'm closing my account with them. Shame on Andrew and Navin if this is how they run their business”
“Have used Parcel Monkey a few times. We accept that sometimes things can go wrong, however, you expect responsibility to be taken and the matter sorted - not so with Parcel Monkey. DX Freight lost a parcel - we had to prove that the driver collected it by giving video evidence. We chased a response many, many times and kept get delay after delay. Eventually, Parcel Monkey then referred us to their T&C's that no claim would be paid as it was outside their time limitation, despite that they were responsible for the delay. To this day, they have not recompensed for the delivery charge or the lost item - nothing! It leaves us around £400 out of pocket. I only typically leave a review of something good, but, this example from a company is so very bad that I am compelled to leave this review and disclose the poor business ethics behind Parcel Monkey.”
“DO NOT USE AGAIN... No accountability and their partners have no accountability. They have lost my parcel and are doing nothing to find it except say the same thing over and over again and pretend they are investigating it.”
“Do not use this company!! Worse experience I have ever received from a company. Not only did the courier collect a day late, they then took 6 days to deliver (even though the service was supposed to be next day). You cant talk to anyone at the company, you can only send a message through web chat. They do little to try and resolve the problem and they just apologise that the parcel hasn't been delivered. They refuse to give a refund even though they haven't stuck with the terms of their service (they try and make up lies to avoid paying you back the money). It's generally cheaper to book direct through a courier so I would suggest cutting out the middle man”
“Damaged parcel. Took at least 6 days before asking for a form to be completed. Returned same day. Then asked for more details. Huge delay, then told as it was past 14 days they can't help. I can't say how disgusted I am! Damage was £200 and I paid for full insurance!”
“I used parcel monkey previously and they debited my card for more money because they said I didn’t measure the item properly. This time I double checked and weighed the Football shirt I was sending to NZ as under 1kg. Parcel monkey have debuted my card again saying the football top weighed 1.5 kg. Not possible. This is clearly a scam. Do not use them once they have your card details they’ll debut it for more money”
“I booked a delivery for a fragile item weighing over 100kg. It was well packaged and I paid insurance to cover my delivery against any damage in transit. When it was delivered, my customer witnessed my item (in excess of 100kg) being manhandled off the vehicle by one person, the tail lift wasn't used on the van and the crate was jolted to the floor. When my customer opened the crate, part of the contents were damaged. I reported it immediately but Parcel Monkey refused my claim and suggested I had sent it 'damaged' even though I had an email by my customer describing what they had seen and also I had various photos of the items being packed before dispatch. Really awful customer service, there was no telephone number for me to be able to speak with anyone about it and paying extra for insurance was a total waste of money. I will never use them again.”
“Echo everything other reviewers say.
Take your money and accept no responsibility for lost parcels.
No offer of a refund, as I had to wait until the parcel shows up, if it ever does.
Avoid like the plague”
“sent ebay item using pm when it got broke they didnt want to know
item was over £200 value i followed pm claim procedure to the letter still wouldn't pay now going to small claims court
DONT USE THESE GUYS”
“So ParcelMonkey are interested in taking your money, but if there's any issue with the courier they'll do nothing to help you contact them. Total rip off.”
“If I could leave 0 stars I would. Awful company. Taken a small box instead of a pallet, which cost me £80! Cant get my money back, very unhelpful and they have lost the parcel they have taken. Which is worth £240. I'm a small business and this has left me out of pocket by £320!! Diabolocle, AVOID AT ALL COSTS. Customer service is useless. Going to take court proceedings to try get some money back!! Wasted way to much of my time.”
“PM7419436 Worst ever company do not use this company sent parcel on 1 july today is 2 September its 2 month parcel is nowhere they only lie no compensation going court now to recover my money”
“Definitely do not use
My parcel arrived broken and packaged destroyed .
Tried to make a claim was told that they contacted me and I didn't reply.
No true they did not contact me at all.
Lost out on a £120.00 due to damaged item
Very unbappy”
“I had to send a package within United States from California to Dallas and had all of my household stuff in it. I chose Fedex as a carrier facility via Parcel Monkey.
Fedex tracking says that my parcel has been delivered and I could not find it anywhere. I contacted Fedex and they said that Parcel Monkey might have created a wrong shipping barcode for my package and they cannot find my package anywhere. On contacting Parcel Monkey, their customer service is so poor and they are not replying to any of my messages. This company is a fraud!! No contact number or email to contact theses hell people and they lost my package. The maximum insurance they provide on a package is $100 but I had $500 worth and above stuff in it and many of the stuff had emotional side to it. Leave alone the insurance money, these guys are not even bothered to reply to any of my messages! I will post this review to as many places as possible to tell people about this fraud company!!”
“Horrible and terrible dismissive unapologetic and worst service from a company I have ever received, after paying a premium rate for my parcel to come from us to Spain it took over a week with still no idea where my parcel was, it was myself that had to contact parcel monkey to enquire, they just said it will come and we awaiting to hear from the courier...another few days past and the customer help desk chat were not helpful at all thy seems to have no idea where my parcel was just gave me a number to ring to check the courier isn’t that there duties?i paid for the service door to door why should I have to spend extra time and money (I don’t speak Spanish either) another two weeks pass after constant askin where or what to do, the courier tell me to contact parcel monkey again to stop it getting sent back as they apparently could not find my address!!!! Then parcel monkey only kept putting responsibility onto the courier. Not helping me at all
It’s been over 3 weeks and now apparently my parcel has been sent back to the up only by me finding out my self parcel monkey didn’t even have the consideration to tell me....
Such a horrible disappointment I needed this parcel as I’m on a working holiday and it was important
They haven’t even tried to rectify or offer me any formal apologies or even refund or even offer to resend it
I have no idea where my parcel is it’s worth 200 pounds
To this point I am extremely angry and it seems here’s no authority with the company to contact
Absolutely disgusting service stay away from this company at all costs
One star not even intended should be minus 4 stars at best”
“Damaged the item I sent with them and are refusing to fix it or pay compensation. Having read other reviews it seems that anyone with a damaged parcel had the same problem so don't waste your time or money with them.”
