RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,962 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,962 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked a home service. I stayed in all day for the mechanic not to turn up. It then took hours to submit numerous complaints (their complaint process doesn't work properly, coincidence?) for them finally to offer an insulting 10% (£17) off the service cost (assuming they turn up) A local garage did it for £50 less. AVOID”

Helpful Report

Posted 4 months ago

“I called this breakdown yesterday and they said we will come in the morning. When I called in the morning, this girl spoke and said I can't help you. If your car's tire is a little damaged or there is some problem, I can't come for any help.”

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Posted 4 months ago

“It took 6 hours to fix a flat battery, despite advising that I had an elderly disabled passenger. Logged call at 7pm got home at 1.50 am. RAC operative was rude, disinterested and real jobsworth. Subcontractor was contacted by RAC after 3 hours, and service from them was excellent. Can’t believe I’ve wasted so much money on membership over the years, will be going elsewhere.”

Helpful Report

Posted 4 months ago

“Wouldn't allow my registered support dog in the tow truck and was told to get my own transport despite being told on the phone it would be ok. Was told to keep my support dog locked in my car, cold and in the dark on his own on the back of the lorry. Driver wouldn't even hear that I I needed the dog. Been with RAC 10 years. Complaints department unapologetic and unhelpful. I can see no reason to stay with RAC because my support dog is with me 24/7.”

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Posted 4 months ago

“Wouldn’t even give them 1 star if that was an option. My mum has been left on the side of road at night by herself for over 8 hours with my young sister at home on her own. Agents getting aggressive on the phone saying ‘if she feels scared because she’s a woman to call the police’ and will terminate the phone call because it’s ’not an emergency’. She spoke to them at 2pm they originally said 6:30-8:30pm so she waited, then changed to 11pm-2am. Sat crying in a cold car, what is the point of paying for a membership”

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Posted 4 months ago

“I would not even award a star if the option was there for zero stars totally let down”

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Posted 4 months ago

“I've broke down several times and on average I spend 30 mins on the app trying to report the break down first of all. Then it takes 1-4 hrs to just get a patrol out. I've found d this is on average 4 hrs wait Tim so far. Staff issues clearly. Expensive too. And staff over the phone nearly everyone I spoke to on several occasions clearly don't like their jobs as they have one slow tone....”

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Posted 4 months ago

“I would give it 0 star if possible, basically booked a battery replacement, guy never came.”

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Posted 4 months ago

“Terrible service rang at 9.20 am then told it be 6.50 pm before I was seen to.thats nearly 10 hours. It's not acceptable I will be cancelling my membership”

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Posted 4 months ago

“Bad service”

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Posted 4 months ago

“Broke down at 18.10 and was told I would have to wait until 22.10! Yes four hours and I wasn’t in the middle of nowhere. Found out that we had AA cover and they turned up within the hour.”

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Posted 4 months ago

“I've been with RAC for year's they used to be good. But in the last few year's not to good. So going to use a different breakdown service as soon as my membership runs out.”

Helpful Report

Posted 4 months ago

“You are just useless,I don't know why you're still operating Why should I have to wait for 6 hrs for recovery Idiots”

Helpful Report

Posted 4 months ago

“If you have an RAC membership—get another one. If you don’t have an RAC membership, don’t bother getting one. I once tried to book a breakdown service due to a yellow warning light and was told it wasn’t urgent, so they wouldn’t send an engineer. When I later attempted to book assistance for an actual breakdown, I waited 5–6 hours only to be told to wait until the next day—without any guarantee they’d come. The customer service was extremely rude, and I was repeatedly transferred from one agent to another just to avoid answering my questions. Absolutely appalling service. I ended up paying another well-known provider to assist me instead. Meanwhile , I was advised, “Do not drive the car if you think it could cause more damage.” Hello? I’m not a mechanic! If I knew what was wrong with the car, I wouldn’t need to request breakdown assistance in the first place! I would never recommend RAC. There are plenty of other providers—choose wisely. P.S. RAC’s customer service rating is only 1.4.”

Helpful Report

Posted 4 months ago

“Unbelievably bad customer service. I cannot enter a new account as site takes me round and round in circles. People on phone say we have to do our enquiries on line but we can’t get our account to recognise us. Now we are trying to cancel the insurance policy (only held for two days) but no response to the phone. Avoid at all costs.”

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Posted 4 months ago

“Broke down in a very dark wooded area with my daughter, was told so many different times of arrivals, reported about 6.30pm still no one at 10.30, also I was told could be up to 1.20 am, also that I had been on a priory because of where I was and had a child. Ridiculous waiting times, Gave up and cancelled, had to find my own recovery....! Awful service!”

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Posted 4 months ago

“Complete waste of time! Called them at 6 PM, and they initially promised to arrive between 8:50 and 9:50 PM. Then, I received another message saying they wouldn’t be there until after 1:10 AM—far too late, so I had to cancel. Giving them another chance, I booked for 2 PM the next day, assuming their usual six-hour delay. They assured me they’d arrive by 2:20 PM, so I left work and rushed to my broken-down car. Then came a call—now it was 3:15 PM. Why am I still waiting at 3:30? Now time updated to say they’ll arrive at 4:50! An absolute waste of time. Avoid at all costs!”

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Posted 4 months ago

“Terrible Service – Avoid RAC! Absolutely awful experience with RAC. My car broke down, and despite their policy stating they assess the vehicle first, they didn’t even look at it—just towed it straight to a Kwik Fit that doesn’t do repairs. Left completely stranded with no solution. When I asked them to tow it to a proper garage, they demanded an extra fee! I pay for breakdown cover, but RAC made my situation worse, not better. Unreliable, unhelpful, and a total waste of money. Avoid at all costs!”

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Posted 4 months ago

“Woeful service. Avoid at all costs. The fact recovery service says RAC woeful says it all.”

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Posted 4 months ago

“What on earth has happened to this once fantastic company ,i remember the engineers being so on the ball .Small waiting times but now it seems like an 8 hour wait is the norm.I have had 2 x experiances now where they have not responded, my Father in law who is 89 broke down on a very dangerous road ,just off this road was an RAC guy under a bonnet ,we rushed over and he said "When I Have finished here Mate i am off to Cheltenaham" (no help at all) even adding i suggest you ring up mate but it will more than likely be me they contact and i wont get back for 5 hours at the leastleast.Thats not the RAC i remember or now want to be part of.”

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Posted 4 months ago

RAC is rated 1.4 based on 2,962 reviews