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RAC Reviews

1.4 Rating 2,926 Reviews
10 %
of reviewers recommend RAC
1.4
Based on 2,926 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 21%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
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Phone:

801 82 82 82

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RAC 1 star review on 19th April 2025
Kelly
RAC 1 star review on 24th February 2025
Anonymous
RAC 1 star review on 6th February 2025
Anonymous
RAC 1 star review on 27th January 2025
Paul
RAC 1 star review on 11th December 2024
Mick S
RAC 1 star review on 10th December 2024
Anonymous
RAC 1 star review on 30th November 2024
Anonymous
103
Anonymous
Anonymous  // 01/01/2019
I cancelled my breakdown cover with RAC in July. It’s made impossible on their website so I rang them. This week I got a letter threatening legal action of I don’t pay the months of charges…. Disgusting company.
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Posted 5 months ago
I am utterly appalled by the reckless behaviour of the RAC technician who, despite clear signs of smoke and underlying issues unrelated to the battery, persisted with multiple jump-start attempts, ultimately resulting in my car being engulfed in flames. This negligent act has left me without a vehicle, experiencing severe anxiety, distress, loss of appetite, and chronic sleep deprivation. The fact that I have to wait an agonizing 8 weeks for a response to my complaint is further evidence of their disregard for customer well-being. I possess irrefutable video evidence that unequivocally demonstrates a blatant breach of duty of care. I implore the RAC to take immediate action to rectify this catastrophic situation and provide adequate compensation for the immense physical and emotional turmoil they have inflicted upon me.
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Posted 5 months ago
First time they took 48 hours to arrive. This time it’s coming up for 24 hours - never again
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Posted 5 months ago
Horrible. Had a flat tyre and it took over nearly 5 hours for them to turn up. I am a female, was on my own, in the middle of nowhere, no access to a toilet or anywhere warm to stay. Called several times to get an update when I was just sent the same outdated text. Every time I’ve needed to use this rescue service, they have been absolutely horrendously long. The staff is wonderful but this company sucks.
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Posted 5 months ago
The two most important reasons for not joining the RAC 1. If you’re a man 2 If you’re a woman You will have a breakdown if you use RAC breakdown. I can totally understand why people become so irate and upset 😠 after being told time and time again that they will receive help and assistance only to be let down and constantly ignored. If RAC don’t want their staff to be verbally abused then they shouldn’t psychologically abuse their customers with anxiety 😟 stress and mental fatigue which are the main contributing factors that cause a person to lose their sense of reasoning . The RAC are creating an environment in which both staff and members are abused on a daily and hourly basis . I can’t imagine what the staff have to go through . We only had to put up with it for 18 hours (still waiting )
RAC 1 star review on 30th November 2024
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Posted 5 months ago
My son has been waiting all day for these muppets to arrive. Delay after delay. Do not, I repeat do not use the RAC. Absolutely useless.
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Posted 5 months ago
Worst company ever. Been with them for 15 years. Called them out at 17:00, phoned them at 22:00 was told it won’t be until midnight so had to cancel it. Rebooked it in the morning at 8am tried to call a couple of times for an eta but was told I will be next keep an eye on my phone. They turned up at 17:00. I complained but was just sorry and that’s it. Won’t be renewing my next year
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Posted 5 months ago
Left waiting for 8 hours....no texts or calls. I called for updates throughout. Generally very surly and unhelpful staff. Eventually sent to hotel but not easy as no communication. Taxi eventually back to the car. I am still waiting...so so far in all I have been waiting over 10 hours. And that's not including a night in the premier on. Still waiting....been promised a call from customer complaints and hour ago. Still nothing. No calls no texts and no patrol/mechanic. This service couldn't be worse
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Posted 5 months ago
Initially given a time of arrival approx 1 hour 20mins to 2hours10mins. We let family know but the time kept getting delayed , 2 hours later+, then another 2hours+ until after 4 hours + we had no confidence they were ever going to arrive.I am a member(£27 a month) Obviously being a member counts for nothing, not even a phone call to explain.I have been paying for nothing! They owe me £160 for recovery and £15 taxi home and also garage costs of £170 repair which would have been easy for RAC to have done had they bothered to attend. An absolute joke and blatant deception. Look at their website , count on us we arrive within 60minutes.LIES.
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Posted 5 months ago
Wanted money to cancel the policy. Beware. Don't use them.
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Posted 5 months ago
Rac do not come out if you leave your keys inside the car yet there representatives tell me it covered. Any body reading this never open any take policy out with RAC expecially you paid good money for breakdown cover Keys are part of a car without key you can not go anywhere. So leave the keys inside the car then its a breakdown and should be an option as I found out NEVER TAKE A POLICY OUT WITH RAC .
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Posted 5 months ago
Absolutely the worst company you can sign up for to rely on breakdown cover! I have now waited 20 hours (yes I’m on day two) and they still keep postponing their eta. When I call they say that someone has attended although I have received no calls and am sitting and waiting for their supposed arrival. I will never sign with them again nor will I recommend anyone else to do so. They are obviously so short staffed and I dread to think what their response will be when they one day make it. This is not how you treat paying customers.
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Posted 5 months ago
Had to wait until next day for recovery and had booked a service through them which they cancelled 2 hrs before due ,which I would have been charged £25 for if I had done that .And when I cancelled my subscription they tried to bill me £145 when I raised a complaint they basically said I was right but due to it being cancelled after 14 days I was to pay this ,so if you get bad service from them you just have to put up with it 🤔
RAC 1 star review on 19th November 2024
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Posted 5 months ago
Had to wait 5.5 hours between reporting a flat tyre and getting a recovery take me home. RAC requested recovery truck over two hours after I reported the flat tyre. They wasted those two hours because they ignored the information I completed in the app and scheduled a patrol man to come to me. When one was finally ready to attend he called me and in a few minutes coversation, in which i repeated the information I had already supplied in the app, he realised he would not be able to repair it and i needed a recovery truck. The problem was a nail in a motorbike tyre that had an inner tube. A patrolman in a van should be able to fix that with a roadside repair. But if patrolmen cant because they don't have the tools or training or its their policy not to, RAC should not waste time scheduling them and just arrange a recovery straight away. And they should have the capacity to respond quicker than two hours for the patrolman and another 3 hours plus for the recovery truck.
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Posted 5 months ago
Daughter waiting for 7 and a half hours, she broke down at 11.40 am, mechanic came and went ,told her tow trunk will be there in an hour ,just received an update ,have to wait another 4 to 6 hours, she is a lone and in the dark.Absolutely disgusting.
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Posted 5 months ago
𝙸 𝚛𝚎𝚌𝚎𝚗𝚝𝚕𝚢 𝚏𝚎𝚕𝚕 𝚟𝚒𝚌𝚝𝚒𝚖 𝚝𝚘 this 𝚍𝚎𝚟𝚊𝚜𝚝𝚊𝚝𝚒𝚗𝚐 𝚜𝚌𝚊𝚖 company ,that involves me 𝙸nto 𝚒𝚗𝚟𝚎𝚜𝚝ing £𝟿𝟽,𝟶𝟶𝟶 𝚒𝚗 𝙱𝚒𝚝𝚌𝚘in 𝚠𝚑𝚒𝚌𝚑 𝚜𝚞𝚛𝚙𝚛𝚒𝚜𝚒𝚗𝚐𝚕𝚢 𝚐𝚛𝚎𝚠 𝚝𝚘 £𝟸𝟼𝟸,𝟶𝟶𝟶 𝚠𝚒𝚝𝚑𝚒𝚗 a 𝚠𝚎𝚎𝚔𝚜. 𝙷𝚘𝚠𝚎𝚟𝚎𝚛, 𝚖𝚢 𝚎𝚡𝚌𝚒𝚝𝚎𝚖𝚎𝚗𝚝 𝚠𝚊𝚜 𝚜𝚑𝚘𝚛𝚝-𝚕𝚒𝚟𝚎𝚍 𝚊𝚜 𝙸 𝚜𝚘𝚘𝚗 𝚍𝚒𝚜𝚌𝚘𝚟𝚎𝚛𝚎𝚍 𝚒𝚝 𝚠𝚊𝚜 𝚊 𝚏𝚛𝚊𝚞𝚍𝚞𝚕𝚎𝚗𝚝 𝚜𝚌𝚑𝚎𝚖𝚎 that 𝙸 𝚌𝚘𝚞𝚕𝚍𝚗'𝚝 𝚠𝚒𝚝𝚑𝚍𝚛𝚊𝚠 𝚖𝚢 𝚏𝚞𝚗𝚍𝚜, but all thanks to Mrs Nora for helping me to recover my lost funds.Contact:: b__r__u__c__e__n__o__r__a__2__5__4__@__g__m__a__i__l__.__c__o__m
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Posted 5 months ago
worst company ever. Paid for a mechanic to come to my house as I had a oil leak from the filter and he did not do anything. Just told me to go to a garage.
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Posted 5 months ago
‼️BEWARE‼️ “Have you spotted one of our mechanics ?” Well the answer to that is probably no !!! Because they don’t seem to exist !!! “Helping drivers get back on the road since 1897” More like leaving drivers stranded at the side of the road since 1897 Left my dad ( who is a pensioner and diabetic ) stranded for over 13 hours till nearly midnight at the side of the road because they can’t do the one thing they are actually supposed to do !!! No recovery no help ! Their customer service is diabolical - rude, no empathy , no concern of welfare no enthusiasm to do at the very minimum , their actual job and provide assistance Imagine paying a monthly membership in the hope you’ll be protected and recovered , only to find they can’t actually do that and just leave you at the side of the road vulnerable !! Do not use this joke of a company !! RAC absolutely unacceptable service !!
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Posted 5 months ago
The RAC's service for my 2018 Transit van was disappointingly subpar. I paid for a full service, expecting thorough and professional work. However, just 3,000 miles later, the oil-change light unexpectedly illuminated on my dashboard. Concerned, I took the van to a Ford dealer for inspection. The Ford dealer's diagnosis revealed a simple yet crucial oversight: the RAC technicians had failed to reset the oil-change light on the dashboard after completing the service. This basic error not only caused unnecessary worry but also raised questions about the overall quality and attention to detail of the service provided. When I attempted to address this issue with the RAC's complaints department, I was met with an unsatisfactory response. They dismissed my concerns, offering no resolution or acknowledgment of their mistake. This lack of accountability and customer care is particularly disappointing from a company that prides itself on automotive expertise. The experience has left me questioning the value and reliability of RAC's services. For a reputable organization, such oversights in both the service itself and the handling of customer complaints are unacceptable. It's clear that there's room for improvement in their service quality and customer support processes. In conclusion, this experience has significantly diminished my trust in the RAC. Potential customers should be aware that even basic service procedures may be overlooked, and that resolving issues through their complaints department might prove challenging.
RAC 1 star review on 11th November 2024
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Posted 5 months ago
Waiting time shocking says web page 60 mins etc got txt 10pm to 1am will phone 1/2 before arriving PARTNER been sitting in car since 6.15pm nothing to eat etc still waiting just got txt now 2am to 4am no taxis to get back to accommodation got to walk in dark
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Posted 5 months ago
RAC is rated 1.4 based on 2,926 reviews